Order Processing Specialist

4 days ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

Company Description

Are you passionate about leveraging technology to empower businesses and enhance user experiences? Rasen, a cutting-edge e-commerce platform offering comprehensive horse services, is seeking a skilled Software Engineer specialized in Odoo to join our dynamic team. Rasen Horses is an all-in-one mobile app designed for premium horse care, gear, and expertise. The app offers top-quality supplies and expert guidance in one convenient hub. We are committed to elevating equestrian excellence and providing a superior equestrian experience to all our users.

Role Description

This is a full-time on-site role for an Order Processing Specialist based in Doha, Qatar. The Order Processing Specialist will be responsible for managing and processing purchase orders and sales orders, managing online orders, payment processing, and customer issue resolution for a mobile app catering to horse services, maintaining order accuracy, verifying the availability of stock, communicating with the customers regarding their orders and ensuring timely delivery. The Order Processing Specialist will also be responsible for order management.

Responsibilities

Order Processing:

  • Oversee incoming orders placed through the mobile app for various horse-related services.
  • Ensure accurate and timely processing of orders, verifying details, and confirming transactions.

Payment Management:

  • Monitor payment transactions, reconcile discrepancies, and ensure successful payment processing.
  • Address payment issues, failed transactions, and refunds promptly and efficiently.

Customer Support:

  • Act as a point of contact for customers regarding order status, payment concerns, or issues with services.
  • Resolve customer queries, concerns, and complaints in a timely and professional manner.

Communication and Collaboration:

  • Collaborate with application developers and technical teams to address and resolve backend issues affecting order completion or payment processing.
  • Provide insights and feedback to developers for continuous improvement of the app's functionality.

Documentation and Reporting:

  • Maintain records of orders, payments, and customer interactions.
  • Generate reports on order fulfillment, payment statuses, and customer issues for analysis.

Quality Assurance:

  • Ensure adherence to quality standards in order processing, payment handling, and customer service.

Continual Improvement:

  • Identify areas for process enhancement, suggest improvements, and contribute to the overall enhancement of the user experience.

Qualifications

  • Attention to Detail: Accuracy in order processing and payment management is crucial.
  • Maintain solid knowledge on computer systems and applications.
  • Customer Service Skills: Ability to empathize, communicate effectively, and resolve customer concerns.
  • Analytical and Problem-Solving Skills: Aptitude for troubleshooting issues and collaborating with technical teams for solutions.
  • Organizational Skills: Managing multiple orders, payments, and customer inquiries efficiently.
  • Adaptability: Flexibility to handle evolving customer needs and platform changes.
  • Technical Aptitude: Familiarity with e-commerce platforms, payment gateways, and basic troubleshooting concepts.
  • Qatar Residency.

If you're ready to drive innovation and create tailored solutions for our customers, apply now by easy apply or sending your CV and phone number to elays@rasen.qa

#J-18808-Ljbffr

  • Doha, Baladīyat ad Dawḩah, Qatar 275 KONE Elevators LLC Full time

    Our ApproachThe Order Administrator plays a critical role in ensuring that orders are processed accurately and efficiently.This position is responsible for verifying order completeness and quality, and booking agreed-upon jobs and contracts to KONE systems.


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    The Order Handling Specialist role involves providing technical, order, and payment-related assistance and support to internal and external customers. As a key member of our team, you will lead order handling and execution to achieve connected financial KPIs (Revenue, cash, and profitability).About UslxbfYeaa provides innovative services to maximize...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    Job DescriptionAdvanced Order Management in applicable ERP system(s) - processes and tools.Check product availability.Check customers' credit limit and status; follow up on orders release from Finance.Internal/External Customers' point of contact in case of issues.


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    **About Us**We are Amentum, a dynamic and innovative company that delivers cutting-edge solutions to support the most exciting and meaningful missions in the world.Tech Order Distribution AdministratorThe Technical Order Distribution Administrator plays a vital role in maintaining USAF Technical Order (TO) accounts F1815 and F1814. This position ensures...


  • Doha, Baladīyat ad Dawḩah, Qatar 275 KONE Elevators LLC Full time

    About UsKONE is committed to providing exceptional service to our customers through dedicated professionals like you.We prioritize the needs of our clients, ensuring timely delivery and seamless communication throughout the order process.


  • Doha, Baladīyat ad Dawḩah, Qatar KONE Full time

    About the Role:KONE is a certified Top Employer in UAE, Qatar, KSA, and Oman. We foster a great work culture that inspires quality and efficiency from our team members. The Order Administrator role ensures timely booking of received orders while verifying sales-to-operations handovers and project categorization. Key responsibilities include validating...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    We are seeking a highly skilled Process Engineer Specialist to join our team at lxbfYeaa.Job DescriptionThe successful candidate will be responsible for managing and leading the Process Safety Management System (PSMS) in a Petrochemical Processing Facility.The ideal candidate will have a Bachelor Degree in Chemical Engineering with further qualifications in...


  • Doha, Baladīyat ad Dawḩah, Qatar Management Solutions International MSI Full time

    Job OverviewThe Order Administrator role is critical in maintaining the efficiency and accuracy of our sales order process. We seek a motivated and detail-driven individual to join our team.Key Responsibilities IncludeEnsuring completeness and quality of order information.Verifying Sales-to-Operations handover adherence to frontline policy.Validating Project...


  • Doha, Baladīyat ad Dawḩah, Qatar KONE Full time

    Job Summary:KONE seeks a skilled Order Administrator to join our team. This role involves ensuring accurate and timely order booking, verifying sales-to-operations handovers, and registering orders in our system. Additional responsibilities include updating SAP data, configuring billing plans, and verifying customer information.Key...


  • Doha, Baladīyat ad Dawḩah, Qatar People Dynamics Full time

    About the Job:People Dynamics is looking for a skilled Supply Chain Process Specialist to join our team.The successful candidate will be responsible for acting as a single point of contact for the Finance Business Intelligence team for improvements and enhancements coordination.They will cooperate with the Finance BI team to ensure database compliance when...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    Job OverviewWe are seeking a highly skilled Process Engineer Specialist to join our team at lxbfYeaa. As a key member of our engineering department, you will be responsible for ensuring the safe, reliable, and efficient operation of our facilities.


  • Doha, Baladīyat ad Dawḩah, Qatar Energy Jobline Full time

    As an Engineering Process Specialist, you will be responsible for developing and implementing process improvements within the company's engineering department.You will work closely with cross-functional teams to identify areas for improvement and develop solutions that increase efficiency and productivity.Your responsibilities will include:Leading project...


  • Doha, Baladīyat ad Dawḩah, Qatar NES Fircroft Full time

    Job Description:We are looking for a highly skilled Control Process Specialist to join our team. The successful candidate will be responsible for ensuring the sustainable and steady development of projects by familiarizing themselves with the project cost control plan and control process.Key Responsibilities:Familiarize yourself with the project cost control...


  • Doha, Baladīyat ad Dawḩah, Qatar QatarEnergy Full time

    Job DescriptionThe role of Process Optimization Specialist at QatarEnergy is to monitor and analyze the operational performance of Sales Gas PSA, JV and DPSA Operators. This involves identifying deficiencies and recommending action plans to improve/optimize plant performance related to product yields, energy efficiency, cost optimization and facility...


  • Doha, Baladīyat ad Dawḩah, Qatar Brunel Full time

    Brunel Oil and Gas Services WLL is expanding its operations in Qatar and is seeking a senior process specialist to join their team. The successful candidate will be responsible for advising and supporting project teams on process engineering activities during the EPC and startup phase.The ideal candidate will have a strong understanding of oil and gas...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    As a process engineer at Worley, you will be responsible for providing process engineering services on large or mega projects, including technical support and supervision within the process engineering team. You will work closely with cross-functional teams to ensure the successful delivery of projects.Key ResponsibilitiesManage process engineering project...


  • Doha, Baladīyat ad Dawḩah, Qatar Power International Holding Full time

    At Power International Holding, we are seeking a highly skilled Process Excellence Specialist to join our team. As a key member of our Corporate Governance department, you will be responsible for overseeing and optimizing governance processes, ensuring compliance with regulatory requirements, and driving continuous improvement initiatives within the...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    Job OverviewWe are looking for a highly motivated Operations Excellence Specialist to join our team at lxbfYeaa.About the PositionThis role plays a critical part in driving Operational Excellence (OE) and Process Safety Performance (PSP) initiatives within the Operations Group.The ideal candidate will have a strong background in process improvement and be...

  • Work Order Planner

    2 days ago


    Doha, Baladīyat ad Dawḩah, Qatar Tanqeeb Full time

    Key Job Accountabilities:Tanqeeb is seeking a skilled Work Order Planner to join our team. This role involves planning and coordinating maintenance activities to ensure operational effectiveness.The ideal candidate will have 3-5 years of experience in direct maintenance planning/scheduling within the oil and gas or petrochemical industry. A Higher National...


  • Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Group Full time

    About the RoleAs a Logistics Process Excellence Specialist at Qatar Airways Group, you will play a crucial role in driving continuous improvement initiatives across various business units. With a focus on lean methodologies such as DMAIC (define, measure, analyze, improve, and control), you will identify opportunities for process enhancements and develop...