Consulting Senior Manager

2 days ago

Doha, Baladīyat ad Dawḩah, Qatar Visa Inc. Full time

The Visa Consulting Senior Manager will be a key member of the VCA organization in MENA and will contribute to the commercial traction, product development, and thought leadership across practice areas. The role will also deliver subject matter expertise and consulting support to VISA's key clients across clusters. The main objective of the role is to help deepen client relationships and optimize client performance by helping them design and assess their payments strategy and implement initiatives to capture the full potential from enhancing customer engagement.

Principal Responsibilities/Key Results Area
  1. Collaborate with VCA colleagues, Visa account executives, and other Visa functions to cultivate and manage a pipeline of engagement opportunities with the largest banks and merchants in the region.
  2. Lead and/or serve as a subject matter expert on consulting engagements across practice areas (portfolio, digital, risk) including but not limited to the following:
    1. Using VISA and external data to analyze client needs across the focus markets and identify opportunities for consulting assignments with VISA's key clients.
    2. Support and contribute to sales pitches.
    3. Lead or contribute to internal problem-solving sessions.
    4. Prepare for, and participate in, client discussions.
    5. Be involved in project deliveries in both coordination and delivery role.
    6. Work closely with other VISA groups, including Products, Business Development, Risk, Marketing, Digital Solutions, Digital Partnerships & Ventures, Innovation Center, etc., to ensure a seamless Consulting experience.
    7. Contribute to the development, when needed, of practice areas in terms of product development.
Qualifications

A well-qualified candidate will have broad and deep expertise in Payments Consulting across multiple areas of focus. Key elements to assess his/her candidacy will include expertise on the following topics:

  1. Business needs of issuers, acquirers, and merchants in Portfolio, Digital, and Risk e.g., strategy, acquisition, customers and channels full potential, innovation, mobile platforms, digital ecosystems, authorization, etc.
  2. Best practices to meet customer needs across the customer lifecycle stages (acquisition, activation, usage, reactivation, and retention).
  3. Industry trends, such as evolving economics of payments, new customer value propositions, increasing digitalization and development of digital channels, increasing use of advanced analytics and other technologies in payments and targeting, changing regulatory environment, etc.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 4 set days a week (determined by leadership/site). Travel to client site will be required on a regular basis (min. 50%) or more of the time based on business needs.

Basic Qualification
  1. Master's degree preferred from a top school.
Preferred Qualification
  1. At least ten years of solid experience gained within the financial services practice of a top-tier consulting firm. A combination of regional and global experience strongly desired.
  2. Deep consulting skills and client engagement capabilities. Advanced client management and presentation skills. Credibility with clients and working teams and diplomatic skills to extract desired outcomes. Comfortable interacting with and presenting to senior management of clients and VISA.
  3. Highly analytical with advanced PowerPoint skills and Excel skills. SAS and Python skills preferred.
  4. Superior project management skills. Fluent communicator.
  5. Results driven, flexible and both internally and externally customer focused.
  6. Able to travel frequently and work on client site for extended periods across MENA.
  7. Self-motivated and able to use own initiative with limited direction.
  8. Strong teamwork and collaboration skills with the ability to work effectively with inter-disciplinary groups.
  9. Ability to work in a multi-cultural environment.
  10. Fluency in English mandatory. Arabic desired but not a prerequisite.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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