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Jr. Product Trainer

4 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Al Futtaim Group Full time

Job Requisition ID: 167662

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

To manage all product related training. The overall responsibility will be to teach employees in an articulated and professional manner by delivering knowledgeable and enthusiastic training in the Watsons DNA as well as brand products, ensuring consistency within the high standards demanded.

What you will do
  • Lead the development of Watsons KSA training strategy, working with key stakeholders: General Manager, Head of Buying and the Operations Manager and store managers.
  • Deliver complete and comprehensive training to the highest standards in Watsons.
  • Ensure training is structured as per guidelines with the knowledge to adapt and deliver as required.
  • Increase and develop awareness on the importance of thorough consultation, enabling specific home care recommendations and product upsell, supporting brand development and sales targets.
  • Be familiar with all promotional activities of the Company and support in readiness for the same.
  • Train all KSA Beauty Consultants with product knowledge and selling behaviours to enable them to consistently achieve and exceed sales and service goals in line with published brand expectations.
  • Build relationships with Sales and Operations function and store managers, feeding back and guiding them on the individual's performance and achievements whether successful or unsuccessful completion of training.
  • Manage and direct programs focusing on sales, service, and customer experience including Mystery Shop to measure performance.
  • Be open, receptive and contribute to the brands development and that of the Watsons training programme.
  • Present new product launches to various divisions of the Company to achieve awareness and knowledge.
  • Support Operations Manager with recruitment of Beauty Consultants in high profile locations (flagships).
  • Act as a role model and senior brand ambassador with regards to product knowledge, brand standards, personal grooming and sales expertise.
  • Complete & submit Training plans and recaps on time and within corporate guidelines and budgets.
  • Participate in regional relevant Training Conferences and Seminars.
Required skills to be successful
  • Strong attention to detail, proactive and flexible approach with ability to multi-task.
  • Ability to work effectively under pressure and meet established deadlines.
  • Ambitious, resilient and driven, with the desire to succeed.
  • Passionate about their work with a can-do attitude.
  • A team player capable of working cross-functionally in a collaborative manner.
  • Results-orientated, with the ability to drive and deliver the implementation of new ideas.
  • Excellent presentation, time management and delivery skills.
What equips you for the role
  • Bachelor/ Diploma.
  • Health & Beauty Experience in retail.
  • Training experience, ideally in a retail environment.
  • Have worked in a mid-large beauty environment.
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