Manager Incident Response

4 days ago

Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

Purpose:

This role is responsible to ensure the security and integrity of Ooredoo's network and systems. This role also manages and leads dedicated professionals who monitor, detect, analyze, and respond to security incidents in real-time to minimize potential damage and maintain the smooth functioning of our operations.

Functional Context:

The CEO's office works closely with the Board of Directors, executive committee, and audit committee members to facilitate and coordinate all of CEO's activities and functions. The Corporate Information Security division is responsible for establishing and maintaining the enterprise vision, strategy, and program to ensure information assets are adequately protected. It supports the department by identifying, developing, implementing, and maintaining processes across the organization to reduce information and technology risks, respond to incidents, establish appropriate standards and controls, and direct the establishment and implementation of policies and procedures as well as ensuring compliance.

Role Accountabilities:

  1. Oversee the daily CSC operations and ensure efficient incident response.
  2. Develop and maintain incident response plans, playbooks, and standard operating procedures (SOPs) to address various security incidents effectively.
  3. Collaborate with cross-functional teams within business units upon incident response and investigation e.g., Technology BU, Consumer BU, Business BU, Ooredoo Group (OG), and Ooredoo Financial Services (OFS).
  4. Monitor and analyze security event logs, network traffic, and system alerts to identify potential security incidents.
  5. Investigate security incidents promptly, employing industry-standard tools and techniques to determine the root cause, impact, and appropriate response.
  6. Coordinate incident response activities including containment, eradication, and recovery efforts to minimize the impact of security incidents.
  7. Work with CIS senior management to collaborate with external stakeholders such as law enforcement agencies, vendors, and third parties for incident response and investigation as required.
  8. Stay updated on the latest cyber security threats, vulnerabilities, and industry best practices to enhance the capabilities of CSC.
  9. Conduct regular incident response drills and tabletop exercises to ensure preparedness and effectiveness of CSC team and other cross-functional teams.
  10. Produce comprehensive incident reports including post-mortem analysis, lessons learned, and recommendations for improving incident response processes.
  11. Maintain and enhance security monitoring tools, ensuring their proper functioning and optimal performance.
  12. Drive continuous improvement initiatives within CSC, implementing advancements in technology as planned by the Security Architecture and Planning team in CIS, processes, and automation to enhance incident response capabilities.
  13. Act as a subject matter expert for security incidents in Ooredoo.

Minimum Entry Qualifications:

Bachelor's degree in computer science, engineering, or Telecom Engineering.

Minimum Experience, Essential Knowledge & Skills:

10 years' experience in a similar role.

Expert in the field of incident response and digital forensic investigation for enterprise and telecom infrastructure.

Strong knowledge of mobile and fixed networks and architectures including LTE & IMS.

Knowledge of frameworks like eTOM, ITIL, COBIT.

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