Waitress

4 days ago

Doha, Baladīyat ad Dawḩah, Qatar Minor International Full time

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.

Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East's only wellness centre in a resort setting, spread across lush botanical gardens.

Job Description

Under the general direction of the F&B Manager and Outlet Manager and within the limits of established Hotel Policies and Procedures, oversees and directs the day-to-day operation of the Food & Beverage Department and maintains the overall efficiency of standards set. Promotes positive work environment.

  1. To provide a courteous, professional, efficient and flexible service at all times, following Standards of Performance.
  2. To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage Division or any other Department of the hotel as assigned.
  3. To carry out any other reasonable duties and responsibilities as assigned.
  4. To undertake any reasonable tasks and secondary duties as assigned by the Assistant Manager and supervisor.
  5. To perform opening and closing procedures established for the place of work as assigned.
  6. To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
  7. To provide high standard of quality and efficient/friendly service as per Standard Operational Procedures.
  8. To ensure that the place of work and surrounding area is kept clean and organized at all times.
  9. To handle guest enquiries in a courteous and efficient manner.
  10. To establish a rapport with guests maintaining good customer relationship.
  11. To monitor operating supplies and reduce spoilage and wastage.
  12. To report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
  13. To assist in carrying out monthly, quarterly, bi-yearly, yearly inventory of operating equipment.
  14. To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
  15. To provide friendly, courteous and professional service at all times.
  16. To maintain good working relationships with colleagues and all other departments.
  17. To read and understand the hotel's Employee Handbook and to adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
  18. To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
Qualifications


• Previous experience in Food & Beverage/Restaurant operations (freshers are welcome to apply)

• Passion for excellent service

• Excellent team player

• Excellent communication skills

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