Associate, Communications

JOB SUMMARY

• Support and implement external and internal communications strategies consistent with the business strategy and senior management.
• Manage and coordinate internal communications for the Middle East Cluster and AME region.
• Engage the full suite of communications tools when delivering key initiatives, from social media to the intranet to videos and mobile phones.
• Work closely with the business and management team to ensure all communications are executed in a planned and consistent manner.
• Deliver communication activities that raise the profile of our business and management team across channels within the region.
• Support monitoring of media channels and all issues that have the potential to cause reputational damage to the Bank in-country.
• Ensure compliance with the Bank's communication policies.

RESPONSIBILITIES

Strategy

• Support internal and external communications activities for the Middle East Cluster and AME region.
• Work closely with internal stakeholders, Group, and Business teams to ensure consistency, clarity and transparency of internal communications activities across the region.
• The role holder is required to implement strategies to build and protect the reputation of the Bank across communications channels.
• Build profile of business and management team within the region. Implement strategies to build and protect the reputation of the Bank both externally and internally.
• Responsible for regional consistency of internal communications.
• Use market intelligence to identify emerging trends in internal communications and try to embed them where applicable.
• Run ongoing formal and informal pulse surveys, and leverage data to measure content consumption, preferences internally and design impactful campaigns while identifying gaps and areas for growth.

Business

• Manage and co-ordinate all intranet sites and structure/design/issuing of internal e-newsletters.
• Work with Group, Regional, and Business stakeholders with responsibility for channels to ensure alignment of objectives and activities to lead effective stakeholder engagement programmes.
• Interaction with senior leaders, Segment/Products Heads, Group Corporate Affairs teams and others, to identify opportunities to leverage business wins in internal channels, to anticipate and prepare for reputational issues/crises.
• Delivers communication activities that raise the profile of our business and management team across internal channels within the Middle East Cluster and AME region.
• Support regional and group visitor profiling through Townhalls and appropriate communication cascades.
• Work closely with Group and Regional internal communications to ensure global and regional consistency of internal comms deliverables.

Processes

Core

• Identify areas for process improvement and recommend ways to increase functional effectiveness and improve operational efficiencies.
• Engage the full suite of internal communications tools when delivering key initiatives from social media to videos and mobile telephones.
• Ensure internal and external communications are aligned.

People & Talent

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Create training and learning opportunities for stakeholders to enable them to increase their understanding and capacity.
• Share best practices with leadership and relevant stakeholders on an ongoing basis.
• Create opportunities for collaboration and the cross-pollination of ideas across AME.

Risk Management

• Demonstrate shift towards anticipation of risk.
• Establish processes that quickly identify reputational risks and define protocols to address them within the bank's ORF, and provide training to relevant stakeholders to support the same.
• The ability to identify issues and help put in place appropriate controls and measures to mitigate risks.

Governance

• Establish and enforce standards of excellence across the different owners of the internal communications platforms and give regular feedback and support on the same.
• Regular reviews of relevant stakeholder's use of internal communications platforms to ensure appropriate use.
• Ensure compliance with the Bank's Media and communications policy.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
• Support AME CABM to achieve the outcomes set out in the Bank's Conduct Principles.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Embed the Group's Values and Group Code of Conduct to ensure adherence with the highest standards of ethics.

Key stakeholders

Internal - functional

• Country and Regional Head, Corporate Affairs and Brand & Marketing - Africa and the Middle East.
• Cluster and Country Heads, Corporate Affairs and Brand & Marketing - AME.
• Regional head AME Communications.
• Business and Product Managers.

External

• Media agencies.
• Vendors and suppliers.
• Network with peers in the industry and other sectors.
• Event agencies.
• Creative agencies.
• Digital Agencies.

Other Responsibilities

• Embed Here for good and Group's brand and values in Corporate Affairs and Brand & Marketing Team.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Our Ideal Candidate

Education

• A degree in a related communications discipline or finance related discipline.

Training

• Significant experience of writing, editing and producing a variety of printed publications.
• Excellent communications, analytical, project management and interpersonal skills.
• Competent in MS office suite, SharePoint, Jive, HTML.
• Strong project/campaign management skills with proven track record.
• Good at effecting local implementation.

Languages

• Fluent in written and spoken English and Arabic.

Role Specific Technical Competencies

• Crisis management.
• Partnership management.
• Public relations management.
• Reputational Risk.
• Strategic Communications.
• Business acumen.
• Data analysis and visualisation.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers