Barista
5 days ago
Company Description
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Job Description
Job Summary: The Barista at Raffles Doha will be responsible for crafting high-quality coffee beverages, providing excellent customer service, and maintaining a clean and inviting coffee bar environment. The ideal candidate will have a passion for coffee, exceptional communication skills, and a commitment to delivering a superior guest experience.
Key Responsibilities
- Coffee Preparation:
- Prepare and serve a variety of coffee beverages, including espresso, cappuccinos, lattes, and specialty drinks, following established recipes and techniques.
- Operate espresso machines, grinders, and other coffee equipment efficiently and accurately.
- Customer Service:
- Greet and interact with guests in a friendly and professional manner, taking and processing orders promptly.
- Provide recommendations on coffee and menu items based on guest preferences and dietary needs.
- Address guest inquiries and resolve any issues or complaints with a positive and solution-oriented approach.
- Operational Duties:
- Maintain the cleanliness and organization of the coffee bar area, including countertops, equipment, and storage.
- Monitor inventory levels, restock supplies as needed, and assist with ordering and receiving deliveries.
- Ensure adherence to health, safety, and hygiene standards, including proper handling and storage of food and beverages.
- Quality Control:
- Ensure consistent quality and presentation of beverages, maintaining high standards for taste and appearance.
- Regularly taste and evaluate coffee to ensure flavor profiles meet the established standards.
- Team Collaboration:
- Work collaboratively with other team members to ensure a smooth and efficient operation.
- Assist with training new baristas and providing support to colleagues as needed.
Qualifications
- Education and Experience:
- High school diploma or equivalent required.
- Previous experience as a barista or in a similar role within the hospitality or food & beverage industry is preferred.
- Knowledge of coffee preparation techniques and equipment is an advantage.
- Skills and Competencies:
- Excellent customer service and communication skills with the ability to engage positively with guests.
- Strong attention to detail and a commitment to maintaining high standards of beverage quality.
- Ability to work efficiently in a fast-paced environment while maintaining a friendly and professional demeanor.
- Personal Attributes:
- Passionate about coffee and eager to share that enthusiasm with guests.
- Reliable, punctual, and able to work flexible hours, including mornings, evenings, weekends, and holidays.
- A positive attitude and strong work ethic, with a willingness to learn and grow within the team.
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