Assistant Security Manager

4 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Four Seasons Hotels and Resorts Full time
About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A seaside retreat in the heart of Qatar's capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views. From the elegant lobby to energetic restaurants and lounges, our beachfront urban retreat has been transformed into a vibrant hotspot, while remaining true to our Qatari roots. This stunning urban beachfront retreat opened in April 2005 in the heart of the business district, and has 237 rooms and 20 unbranded townhouses villas, a large Food and Beverage operation with 10 stunning venues including the world's largest Nobu restaurant, significant banquets/outside catering, five pools and a private beach, fitness center, and a spa and wellness center offering guests expansive hydrotherapy facilities including an ice room, colour therapy room, steam room and hydrotherapy pool. The hotel completed a beautiful renovation in 2019 and re-opened in March 2020.

Our Team

Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and passion.

Who We Look For

We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.

Responsibilities
  • Manage and supervise the day-to-day security force of the property to ensure the safety and security of all guests, personnel and property.
  • Review and conduct performance evaluations for Security staff.
  • Implement all policies and procedures regarding security and safety.
  • Design and implement preventive safety and security programs.
  • Prevent situations that could jeopardize the reputation of the hotel.
  • Investigate crimes committed against the hotel, guests, and employees.
  • Document all incidents occurring in the hotel in connection with crime, subversions, potential liabilities and insurance requirements. And in documenting such activities remain objective and write a comprehensive report.
  • Manage and coach the security team.
  • With support from upper management, manage all problems and complaints that may be brought to your attention by guests.
  • Be well versed as per procedures and communicate them as needed.
  • Motivate, supervise and coach the security team.
  • Support the Director of Security with regards to scheduling, holiday management, overtime management always while keeping in mind hotel operational needs.
  • Actively participate in department meetings and prepare appropriate summaries.
  • As per Four Seasons standards, offer guests a pleasant, efficient and professional service.
  • Act as a support in the onboarding and training process of new employees and help them complete their tasks.
  • Help guests who are experiencing problems with their in-room safe.
  • Help guests access their rooms in the event of a lost or defective room key.
  • Welcome visitors, contractors, external vendors and register them in the visitors log.
  • Help direct visitors and guests upon arrival at the hotel and answer any questions they may have.
  • Have excellent knowledge of the services and amenities offered by the hotel as well as their schedules.
  • Ensure that the security spaces and employee entrances are kept clean at all times.
Preferred Qualifications And Skills
  • 1-2 Years of experience in a similar position with a Luxury Hotel or resort.
  • The ideal candidate will have an outgoing personality and a can-do approach to any task
  • Requires reading, writing and oral proficiency in the English language, Arabic is a preferred asset.
  • Degree & Diploma is preferred but not required.
Our Offering

Opportunities to build a successful career with global potential.

Unique strong culture - diversity of 50 different nationalities.

Living accommodation in a high quality, well-resourced apartment.

Excellent Training and Development opportunities.

Employee Recognition Programs.

Complimentary nights at FS Hotels Worldwide.

Paid annual home leave tickets.

Complimentary meals in employee restaurants.

Free transportation to work.

Medical coverage.

Work Authorization

Hotel will apply for the work authorization for a successful candidate.

Learn More About Employment With Four Seasons

You could also learn more about employment with Four Seasons via the following channels:

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