Business Process and Reengineering Specialist

4 days ago

Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

Role Objective

The incumbent will assist the Section Head - Business Process Management & Excellence in managing the design and evaluation of the business processes pertaining to bank-wide functions for effectiveness, process quality, and simplification.

The incumbent will facilitate the respective stakeholders to critically review current processes and suggest to-be process solutions to improve efficiency. The jobholder will ensure research support on account of best practices, banking industry benchmarks, other customer experiences, and technology to enable process re-engineering for improved business process performance through continuous enhancement of all key business processes to align and achieve the bank's goals and objectives.

Detailed Roles and Responsibilities

  1. Update self on and analyze market conditions, best practices, banking industry benchmarks, other customer experiences, and technology which may have considerable impact on the banking business processes practices and recommend appropriate business/process technical solutions to improve business processes efficacy.
  2. Assist the Section Head in the establishment and roll out of a standardized approach for process evaluation and continual business process performance improvement.
  3. Evaluate the business process re-engineering/improvement suggestions outcomes to ensure compliance with the strategic goals and objectives of the bank.
  4. Support in coordination efforts with the stakeholders to help improve the business processes within the bank-wide functions.
  5. Conduct time and motion studies on demand in identification of acceptable business process performance levels and non-performing and priority areas for eliminating delays, overlaps, and redundancies.
  6. Perform gap analysis on the as-is and to-be processes with focus on internal/external customer expected experience.
  7. Provide necessary business process management support in defining process re-engineering recommendations and suggestions concepts and in formulating significant result indicators and measurement criteria.
  8. Contribute towards and assist in the incorporation of effective controls for all revised processes and reengineering initiatives with coordination with operational risk management to align with internal control framework.
  9. Promptly record documentation tools and provide the recommendation on the BRD provided for stakeholder communication.
  10. Support in prompt identification during analysis business process and reporting of process-related challenges, risks, and issues pertaining to business operations/systems.
  11. Ensure adherence with the Service Level Agreements related to the BPM&E section.
  12. Support in arranging organizational process workshops on the process re-engineering and improvement of various business processes.
  13. Extend coordination/information gathering efforts with the BPM&E and quality assurance sections with respect to process re-engineering recommendations initiatives.
  14. Provide necessary research/other operational support in the business process re-engineering and optimization development/execution of process designs/re-designs and process model in compliance with the bank's compliance standards, policies/procedures, and regulatory requirements.

Education, Experience and Skills Required

  1. University graduate with a degree in Business, Banking, Finance, or any other related discipline.
  2. Minimum 5 years' experience in the relevant field.
  3. Significant experience in process improvements or project management in the banking industry.
  4. Experience of working across a range of projects, using research and best practices.
  5. Consulting experience with the banking/financial services sector is a plus.
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