Food & Beverage Order Taker

2 weeks ago


Al Wakrah, Al Wakrah, Qatar Tivoli Full time

Job Description

Responsibilities :

  • To maintain a clean and safe work environment
  • To inform guests about all other hotel services and promotions upon request
  • To maintain good working relationships with all fellow colleagues
  • Keep an up-to-date knowledge of the menu, beverage list and wine list.
  • Maintain the telephone etiquette at all times.
  • Take guest orders accurately, honor all special requests.
  • Process pre-ordered meals.
  • Upsell orders
  • Give appropriate preparation and delivery times.
  • Enter guest orders in Micros POS
  • Communicate all incoming orders to servers properly.
  • Keep track of all incoming and outgoing orders on floor sheets.
  • Maintain an accurate balance of your bank.
  • Close checks accordingly upon return of servers.
  • Do courtesy call backs
  • Process amenities
  • Handle guest inquiries and complaints.
  • Inform RC staff of guest check outs
  • Assist RC with checks
  • Run shift end Micros reports
  • Pay out tips and gratuities
  • Drop cash payments
  • Assist with tray and table set ups if necessary
  • Assist with side work if necessary

Qualifications :

  • Excellent communication and organizational skills (Fluent in English)
  • Must be responsible & reliable
  • Work well under pressure in a fast-paced environment
  • Must be able to work well in a team environment
  • Previous F&B experience an asset, but not required
  • Previous Micros experience an asset, but not required (training provided)
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