Patient Affairs

Company Description

International SOS delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include "hands on" direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS Government Medical Services (GMS), headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. To protect your workforce, we are at your fingertips: internationalsos.com.

Patient Affairs at CARE Doha is responsible for coordinating questions, concerns and appointments with program leadership, clinical leadership and the case management team.

Key Responsibilities:

• Assisting patients with available resources and support.
• Communicate with doctors, nurses, therapists, and other providers on behalf of the patient.
• Liaise with an insurance company on a patient's behalf.
• Provide for patients' education needs ranging from medical bills to information on a diagnosis.
• Help navigate treatment and care options.
• Assist with note taking during medical visits.
• Advocate for patient's needs when they can't speak for themselves.
• Actively participates in Mass Casualty exercises and events.
• Other duties as assigned.

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.

Required Skills and Knowledge:

• Minimum of two (2) years' experience in a hospital setting.
• Experience in patient interactions and problem resolutions with patients, families and team members.
• Proficiency in Microsoft Office applications (Excel, PowerPoint, Word, Outlook).

Experience Preferred:

• Experience on a military site, working as a government subcontractor or prime contractor is preferred.

Education Required:

• Graduate of an accredited nursing program, BSN preferred.
• Obtain provided American Heart Association Basic Life Support (BLS) certification.

Physical Requirements:

• Work is normally performed in a typical interior/office work environment.
• Work involves sitting and standing for prolonged periods of time.
• May require bending, stooping and lifting up to 15 lbs.

Other Special Qualifications:

• Must be able to read, write and speak English to effectively communicate.
• On call requirements as part of a rotation if required.
• This position is unaccompanied.
• Ability to obtain a base security clearance is required.
• Must be able to relocate to Qatar for the duration of the contract.
• A valid passport in Country of Record is required and must be in your possession prior to relocation. You must maintain a current passport during your stay in Qatar.

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant's background, experience, skills, internal equity, and alignment with geographical market data.

Benefits – Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include paid time off and an annual bonus. International SOS complies with all federal, state, and local minimum wage laws.

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with the applicable federal, state and local laws.