Director Product Portfolio Management

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar Ooredoo Qatar Full time

About Us:

Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of

Role Profile:

This role is responsible for setting the direction, development, optimization, and growth of Ooredoo B2B product portfolio. It includes creating and managing converged (ICT and Connectivity) products and orchestrating cross-functional teams to bring compelling products to market that maintain the leadership position of OQ in its core offerings and establishes OQ as a key player in near core areas. The key responsibilities are strategic planning, product development and portfolio management, innovation, technology demand management, product technical architecture, performance tracking and team leadership. The role holder requires solid commercial experience in productizing and packaging of services aimed at bringing highly automated, scalable and segment-tailored offerings to market. It also requires deep technical expertise with the most common cloud technologies including those of hyperscaler offerings such as Google Cloud, Azure and Sovereign Cloud. The position requires a strategic approach to market opportunities achieving market and industry visibility, partnership development especially with hyperscalers, and the monetization of Ooredoo's investments in cloud technologies and data-center infrastructure.

Functional Context:

Ooredoo's Business BU is a critical part of the company's first line customer facing activities for all Business Accounts and has a significant role to play in long term business value creation through product design, achievement of sales revenue, profit and customer satisfaction, as defined in the annual business plans. The Product Hub focuses on productizing mass-market products and services moving forward, while the newly established Business Solutions unit specializes in customized solutions, using products from the hub as foundational elements and forming direct partnerships for unique service integrations. Product Portfolio Management focuses on developing and maintaining a competitive portfolio of B2B products, ensuring they meet market demands and align with strategic objectives.

Role Accountabilities:

  1. Define and implement the product strategy, vision, and roadmap for the Core and ICT product portfolio to ensure market leadership, differentiation, and profitable market share growth.
  2. Forecast and manage technology demands for Core and ICT product development by analyzing customer data, requirements, and emerging technologies to enhance product quality and foster innovation.
  3. Lead the strategic direction of the product's technical aspects, overseeing architecture, design, and implementation.
  4. Ensure the achievement of revenue targets profitability of Core and ICT products through strategic planning, efficient deployment, and ongoing optimization efforts.
  5. Oversee full product lifecycle for Core and ICT segments: conception, road mapping, product development, lifecycle management, and retirement.
  6. Supervise the design and implementation of technical architecture for Core and ICT products to support portfolio scalability, reliability, and performance.
  7. Coordinate technical programs including product and engineering teams to improve products and features, quality and relevance.
  8. Provide technical leadership and guidance to cross-functional teams involved in product development and deployment, including engineers, architects, and product managers.
  9. Drive productization and automation to create a convergent product portfolio that enable product packaging and joint offerings increasing the level of entanglement within the large enterprise and SMB segments.
  10. Collaborate with teams including Business Accounts, Solutions, and Operations & Services to streamline product development, launch, lifecycle management and customer experience.
  11. Support Business Accounts team by leveraging product expertise and market insights to strategically position products, address customer inquiries, and solve problems.
  12. Additionally, contribute to sales efforts by providing support on standardized product offerings.
  13. Collaborate with Business Solutions to fulfill RFPs, including offering product insights and features, as well as customizing solutions to meet specific needs.
  14. Collaborate with Operations to ensure seamless delivery and ongoing support of products throughout the customer lifecycle.
  15. Partner with Planning by providing essential inputs on business cases and financial planning to ensure alignment with overarching business objectives.
  16. Foster strong relationships with key stakeholders, technology providers (internal and external), hardware manufacturers, telco equipment suppliers and hyperscalers to enhance OQ product offering and expand market reach.
  17. Define, monitor, and analyze product performance metrics to make data-driven decisions that continuously improve product offerings.
  18. Ensure the quality, reliability, and security of products through robust testing and quality assurance processes.
  19. Stay up to date with industry trends and emerging technologies and incorporate insights into product development and strategy.
  20. Drive innovation and evolution across department focusing on immediate improvement of processes, methods and next generation of capabilities (e.g. machine learning, AI, IoT, blockchain).
  21. Determine resource requirements for product development initiatives, including personnel, technology, and other assets.
  22. Build and lead a high-performing product team, providing guidance, mentorship, and support.
  23. Identify and mitigate risks associated with product development and portfolio management.

Minimum Entry Qualifications:

Bachelor's Degree in Business Administration, Computer Science, Engineering or Marketing.

Minimum Experience, Essential Knowledge & Skills:

12 years' experience in a similar role. At least 5 years in leadership.

Proven expertise in product, technology, and people management within the telecommunications industry, with deep knowledge of core and ICT technologies.

Experience in launching and managing products and services is essential, fixed and mobile connectivity B2B telecom offerings, cloud infrastructure, and security are essential.

Knowledge and interest in the Data and AI domain is a strong plus.

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