Senior Manager Operations

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

Manage the Regulator Periodic Reporting Process

  • Collect, consolidate and validate reports from internal teams and prepare the necessary report to be submitted to the Communication Regulatory Agency (CRA) in a timely manner.

Manage the Numbering and Spectrum Allocation Process

  • Work with internal teams to understand their future resource (number ranges and spectrum bands) requirements and forecast the organization's needs.
  • Receive, validate and process internal requests for resource allocation, renewal and release in coordination with the CRA teams.
  • Follow up with the CRA teams the status of applications to ensure timely allocation of resources as per organization needs.

Manage the Interferences Reporting Process

  • Receive, validate and process internal and external interference complaints, and route the cases to the concerned team.
  • Follow up with concerned team for successful closure of interference complaints.

Manage the Satellite Phones Approval Process

  • Receive, validate and process internal requests for satellite phones approvals in coordination with the CRA concerned team.
  • Follow up with the CRA concerned team the status of satellite phone applications to ensure timely approvals as per organization needs.

Manage the Relation with Key Stakeholders

  • Maintain a healthy working relation with the regulator and all relevant stakeholders.
  • Coordinate and attend meetings with internal teams, governmental entities such as the CRA, the MCIT, the MM, the MOI, etc. and competitors as needed to deliver on role objectives.
  • Ensure proper documentation and reporting of the outcomes of the meetings and discussions with all stakeholders.
  • Follow up with relevant stakeholders for actions agreed and do necessary escalations in case of delays.

Regulatory Support

  • Maintain a thorough understanding of Qatar's regulations, policies and laws related to telecom and information technologies.
  • Contribute to the writing of policy papers, guidelines, letters and responses to consultations.
  • Support defining and defending the company's regulatory positions.
  • Support execution of regulatory initiatives and ensure the company's regulatory compliance.

Deliverables

  • Submission of Quality of Service (QoS) KPIs report (semi-annual)
  • Submission of Cell Database (semi-annual)
  • Submission of Sites Database (semi-annual)
  • Submission of Sites Forecast (annual)
  • Submission of Numbering Resources Utilization Reports (monthly)
  • Submission of Numbering Resources Applications (on demand)
  • Submission of Spectrum Allocation Applications (on demand)
  • Submission of Satellite Phones Applications (on demand)
  • Preparation of Department Reports and Meeting Minutes (weekly)
  • Preparation of letters and responses to consultations (on demand)

KPIs

  • Periodic submission of Regulatory Reports
  • On-demand submission of Regulatory Applications
  • On-demand preparation / submission of letters, reports, minutes, and responses to consultations
  • On-demand general support
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