Hostess
2 days ago
Company Description
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo #BELIMITLESS
Job Description
Scope and Objectives
This position is concerned with maintaining the highest level of attentive service to all guests and constantly projecting warmth and friendliness. Maintaining dining reservations using the dining reservation system and updating patrons' preferences & history.
Key Deliverables And Responsibilities
- Ensure correct grooming standards are followed at all times
- Exceed guest satisfaction by knowing preferences and updating profiles
- Attend to phone queries or reservations
- Attend to walk-ins
- Follow up on restaurants' financial, LQA, TrustYou, and Forbes targets on a daily basis
- Anticipate and service guests' requirements at all times
- Follow up on daily financial targets of area/division
- Use opening and closing checklist to ensure smooth opening and closing of the venue
- Communicate reservations needs and special requests to the Managers
- Coordinate reservations with the Dining Reservation Department & other Hostesses
- Manage the log book
- Handle seating cards to enable guest recognition
- Maintain guest history
- Assist guests to their tables
- Seat guests
- Uphold the menus in an impeccable manner ensuring there are no spelling or grammatical mistakes and they are free of marks
- Coordinate and assist in service according to service standards
- Ensure a very high standard of service is held and maintained at all times
- Communicate with Head Hostess, Supervisors, Restaurant Assistant Manager, and Restaurant General Manager of all issues concerning the outlet
- Be aware of Hotel standards & policies
- Feel empowered and accountable within the workplace
- Keep manager on duty updated on any guest feedback so they can update the Glitch Report
- Maintain the HACCP & FIFO standards as required by the regional governing body
- Follow Hotel Evacuation Policy in case of an Emergency
- Attend all necessary briefings and training sessions as instructed by the Manager
- Handle financial procedures according to guidelines set by the finance department
- Identify potential problems and anticipate guest needs, asking for assistance before service breakdown occurs
- Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel
- Ensure all issues and negative guest feedback are properly reported on the glitch system
- Follow the care program at all times, reporting issues through the system to maintenance
- Carry out any other reasonable duties and responsibilities as assigned
Qualifications
Personal Attributes
- Motivator & role model
- Positive attitude and well-spoken
- Result-driven
- Displays initiative
- Commitment to professional values
- Team creator
- Customer/people oriented
- Creative/open-minded
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