Shift Leader

4 days ago

Doha, Baladīyat ad Dawḩah, Qatar Anantara Hotels & Resorts Full time
  • Company Location: Banana Island Resort Doha by Anantara
Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.

Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East's only wellness centre in a resort setting, spread across lush botanical gardens.

Job Description

Reporting to the Chief Engineer, responsibilities and essential job functions include but are not limited to the following:

  • Complete maintenance work orders from all departments on a timely basis by following the hotel's standard operating procedures.
  • Perform day-to-day routine and preventative maintenance within the hotel rooms and public areas.
  • Respond promptly and efficiently to any maintenance calls that arise from guests or other departments.
  • Respond courteously to guest requests promptly and resolve matters to the guest's satisfaction.
  • Able to prioritize maintenance issues, e.g., to attend to the breakdown of plant and machinery on priority.
  • Perform maintenance activities in guest rooms and public areas including electrical equipment, plumbing, and air conditioning.
  • Program TVs and perform general housekeeping and engineering-related inventory duties.
  • Test, troubleshoot, and perform basic repairs on all types of equipment.
  • Monitor fire alarm/life safety systems as necessary, to be fully informed of the system operation and to handle emergencies involving the systems.
  • Understand and operate electrical, plumbing, refrigeration, and water systems.
  • Communicate with different departments and provide them with information and assistance.
  • Check for new maintenance requests, e.g., OOO - Out of Service and OOO - Out of Order from the PMS (Property Management System) and update remarks once the task is completed.
  • Able to use your wits and technical abilities to solve problems and make repairs effectively and efficiently.
  • Able to maintain a daily logbook of work done during the shift.
  • Able to delegate duties to the Engineering supervisors, Ken fix-it, and other technicians.
  • Able to take charge of a shift of eight to nine working hours (Morning, Afternoon, Night, or Break Shift).
  • Able to complete the daily checklist before handing over the shift.
  • Able to look after the smooth functioning of all machinery and equipment.
  • Able to give proper handover to the next shift and take regular briefings of the shift staff.
  • Enter all guest complaints and back of the house complaints as soon as they are received at the engineering control desk log book.
  • Execute the preventative maintenance schedule and ensure all equipment and designated areas are maintained to the required standard.
  • Inform Assistant Manager Engineer of recurring complaints so that general shift staff can rectify the problems on a permanent basis.
  • Responsible for taking decisions when the Engineering Chief and Assistant Manager are not available.
  • Maintain all tools, equipment, and working areas in good condition.
  • Maintain the engineering working area and control desk in good condition always.
  • Maintain maintenance inventory and requisition parts and supplies as needed.
  • Train and instruct other members of the staff through sharing of knowledge and skills.
  • Attend all firefighting classes to obtain a thorough knowledge of firefighting appliances.
  • Perform any other job assigned by the management as and when required.
Qualifications
  • Excellent guest relations and communication skills required.
  • Ability to read and understand test equipment, measuring devices, and safety manuals.
  • Ability to work without close supervision and within established time frames.
  • Demonstrable electrical experience and current working knowledge of general maintenance and engineering work.
  • Experience in general trades such as light plumbing, minor electrical, painting & drywall, general repairs required.
  • A high school diploma with technical or vocational schooling.
  • Basic computer skills and MS product suites; previous experience in working with maintenance software, PMS - Property Management Systems, etc. is an added advantage.
  • 2 - 5 years as a Maintenance Mechanic or Ken Fix-it in a hospitality environment.
  • Additional working experience in preventive maintenance, minor electrical, plumbing, HVAC, etc.
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