Project Director Qatar

Institute for Healthcare Improvement

Project Director Qatar

The Institute for Healthcare Improvement (IHI) is an independent not-for-profit organization based in Boston, Massachusetts, USA. For more than 30 years, IHI has used improvement science to advance and sustain better outcomes in health and health systems across the world. IHI brings awareness of safety and quality to millions, catalyzes learning and the systematic improvement of care, develops solutions to previously intractable challenges, and mobilizes health systems, communities, regions, and nations to reduce harm and deaths. IHI collaborates with a growing community to spark bold, inventive ways to improve the health of individuals and populations. IHI generates optimism, harvests fresh ideas, and supports anyone, anywhere who wants to profoundly change health and health care for the better. Learn more at ihi.org.

Position Summary:

As an integral IHI team member, the Project Director is responsible for the successful planning and execution of a portfolio of projects. The Project Director leads the project team, faculty, Improvement Advisors, and Sr. Sponsor to deliver the most effective and efficient programs, projects, and services to improve health and health care outcomes worldwide.

Position Responsibilities:

1. Leadership and Relationship Management
   • Lead effective teams to achieve desired results
   • Build and maintain strong relationships with customers, partners, and faculty; negotiate difficult conversations to a desired end while maintaining trust and respect
   • Mentor and develop staff to reach their highest potential
   • Optimize work and projects and programs for overall organizational success
   • Provide thought leadership to one or more of IHI's content areas
   • Actively promote the diversity of IHI's faculty and staff by identifying and developing emerging leaders from projects and programs
2. Project Direction and Design
   • Drive project design, including conversations with customers and funders, developing proposals, etc. (in conjunction with New Business)
   • Lead the development of the overall vision and strategy for a project/program
   • Establish clear project goals that can be tracked and summarized over time
   • Lead the timely completion and adaptation of the IHI Five Core Design Components for Results-focused projects
   • Work with the Project Manager to support project timelines, budgets, and deliverables
   • Design and improve program/project activities, including modifying program/project structures, creating curricula, designing trainings and agendas, and testing new approaches to meet desired goals
   • Lead and facilitate high-level external meetings (virtual and in-person)
   • Along with Improvement Advisors, teach and apply IHI's core methodology (e.g., improvement science) to accelerate customer/partner results; coach individual teams to maintain pace
   • In collaboration with the Improvement Advisor, review and analyze individual and collective team data and reports and make recommendations in project content and coaching to achieve results
3. Content Development and Dissemination
   • In coordination with PDT, Portfolios, and Regions, identify and develop new opportunities for IHI content, programs, or products
   • Develop and execute dissemination plans, including writing blogs, publishing articles with faculty and presenting at conferences
   • Act as a spokesperson and representative for the project/program; present at meetings, external visits, and IHI conferences

Project Specific Details:

This role will support IHI's work in Qatar, specifically: Hamad Medical Corporation (HMC), a government-owned corporation, is the main health care provider for the state of Qatar, delivering at least 80 percent of the country's secondary and tertiary care. Employing approximately 24,000 staff, HMC consists of a network of eleven hospitals, a national ambulance service, and home health care service on which a major proportion of Qatar's population - citizens, expatriate workers and their dependents, and visitors and tourists - rely for medical care, including emergency care. HMC is the first health care provider in the region to have its hospitals reaccredited by the Joint Commission International.

IHI is partnering with HMC to support with strategic guidance, capability building quality improvement programs, results orientated initiatives, dissemination and publications and supporting HMC to be a global influencer in high quality healthcare. The goal of this work is to create a sustainable and reusable infrastructure for health and health care improvement within Hamad Medical Corporation, and a network of safer hospitals across Qatar with markedly increased ability to improve.

Position Knowledge, Skills, and Abilities:

• Knowledge of and experience with one or more of IHI's content areas
• Project management skills, including being detail-focused and managing aggressive timelines
• Ability to maneuver through complex political situations to achieve desired outcomes
• Ability and skill to drive and achieve quality results within complex, time constrained goals
• Familiarity with grants and other complex funding arrangements a plus
• Excellent communication skills (both interpersonal and written), including superior presentation skills
• Ability to think about whole systems, rather than optimize for one part
• Create a compelling vision and build motivation with internal and external teams
• Negotiation, decision making, and delegation skills
• Ability to effectively coach and motivate customer teams and staff
• Ability to drive to effectively develop self and others
• Must be an approachable mentor, employee advocate, and team leader
• Able to actively support, communicate, and teach the unique culture and values of the Institute for Healthcare Improvement
• Excellent organizational, analytical, oral, and written communication skills in English
• Ability to work well independently and as part of a team
• Comfort working with a diverse range of colleagues, including government officials, academic instructors, community members, and local and international project staff
• Strong knowledge of adult education principles and demonstrated experience developing and leading adult-oriented training programs
• Strong knowledge of inclusion and equity principles, particularly as they apply to women, youth, and other marginalized communities
• Commitment to IHI Values
• Commitment to equity, anti-racism, and the improvement of societal systems

Position Qualifications:

Required

• Bachelor's degree in relevant field or equivalent experience
• Seven to ten years' experience working in a team within a complex, professional environment
• Three to five years' experience leading teams of professionals
• Prior health care improvement (or other relevant) project leadership
• Project-specific content area:
• Experience in health care systems delivery, quality improvement, and/or health education
• Working knowledge of Microsoft Word, Excel, PowerPoint is required

Preferred

• Live and be legally able to work in Qatar
• Ability to and interest in travel (TBD depending on the project)
• Familiarity with US grants and other complex funding arrangements
• Training and experience with Improvement Science

IHI is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex or gender, marital status, national origin or ancestry, disability, veteran status, military service, age, sexual orientation, gender identity, genetic information, crime victim status, political belief, and any other protected class under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation to complete our application, please let us know.