Director of Operations

3 days ago

Doha, Baladīyat ad Dawḩah, Qatar KSDT CPA Full time

About us

Annie Aesthetic ("Annie") is the leading acquirer and operator of best-in-class medical aesthetics and wellness practices across the United States. We take a partnership approach, working alongside each of our clinics to provide financial and operational support to drive growth and enable everyone's success.

Role Overview

The Director of Operations will play a critical role in driving clinic performance and supporting growth initiatives. Reporting to the COO, the Director will oversee a subset of our portfolio companies, collaborating with on-site Clinic Managers to ensure operational excellence. This role offers a unique blend of strategic and operational responsibilities, ideal for a dynamic, results-oriented individual with a passion for leading teams and growing businesses. The Director will cover clinics in the greater Los Angeles area, so the candidate must live in the area and have access to a car. While the role is remote, travel is required, including team off-sites and visits to partner clinics.

Duties and Responsibilities

Operational Leadership

  1. Oversee clinic strategy development and subsequent execution in partnership with the executive team and on-site Clinic Manager.
  2. Coach and train Clinic Managers on optimizing clinic operations and owning the PnL, KPI's, and adherence to SOPs. Implement requisite meeting structure and ensure proper documentation / tracking is established for remote management.
  3. Manage Annie Aesthetic Operations Associate assigned to each clinic. Coach and train on management of clinics and various internal workstreams.

Strategic Planning & Execution

  1. For new acquisitions, partner with the leadership team and Clinic Manager to transition from implementation to day-to-day operations and provide support during Zenoti (EMR) implementation.
  2. Assist with developing cross-functional project plans, SOP's, and checklists for day-to-day operations and larger workstreams such as Zenoti management, hiring, onboarding, training, inventory management, etc.
  3. Use strategic frameworks and project management techniques to help guide people through uncertainty; manage multiple and potentially conflicting priorities; identify and manage complex dependencies.

Vendor Management & Compliance

  1. Partner with Clinic Managers and the Zenoti team to troubleshoot issues and optimize our utilization of the software. Stay up-to-date with Zenoti product knowledge and proactively plan future adoption areas to streamline operations and increase revenue.
  2. Interface with the third-party vendors for day-to-day needs of the clinic and ad-hoc items including: pharma / clinical, marketing, IT, maintenance / building management, etc.
  3. Ensure adherence to regulatory requirements in each clinic related to business licenses and permits and clinical compliance and best practices.

Education / Experience

  1. Bachelor's degree required.
  2. 5+ years of experience in consulting or operations management, with a focus on multi-site operations or M&A.

Skills / Abilities

  1. Strong interpersonal skills with proven ability to build trusted relationships across all levels of the organization.
  2. Ability to operate in fast-paced, ambiguous environments with a focus on results.
  3. Track record of successfully managing multiple work streams and optimizing processes.
  4. Excellent written and verbal communication skills with the ability to articulate complex concepts clearly and sensitive items with kindness.
  5. Advanced user of Excel; EMR and/or CRM experience is a plus.
  6. Technology integration experience is preferred.

Benefits

  1. Competitive compensation including salary, bonus, and equity.
  2. Generous and flexible paid time off policy.
  3. Health reimbursement plan.
  4. 401K plan.
  5. Flexible schedule.
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