Head of Digital Channel Transformation
2 weeks ago
We believe that, when working together, humanity and technology can find the answers and create a better future for all. We are passionate about building a workplace where you can truly be yourself, share inspiration, embrace new opportunities, thrive, and make a real difference to people and our planet. We are known for our technology, but it is humanity that drives us forward.
Responsibilities:
- Lead the development and delivery of the digital transformation strategy (App, web, chatbot channels, AI-powered self-service, and eCommerce) in line with the Company Digitalization strategy and drive agile development.
- Ensure digital channels and operations deliver on commercial, customer experience, and service priorities, focusing on AI-driven automation, personalization, and efficiency.
- Develop and lead a digital innovation focused on long-term strategic transformations with the intent of delivering new market innovations supporting our brand and commercial ambitions.
- Establish an omnichannel digital experience strategy, integrating all digital and physical customer touchpoints seamlessly.
- Drive a culture of innovation and experimentation through agile methodologies, AI-powered insights, and emerging digital technologies.
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