Sales Coordinator
4 days ago
Company Description
#BeLimitless
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By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
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Job Description
Scope and Objectives
Under the leadership of the Cluster Director of Sales, carry out the day-to-day sales activities in line with company policies and procedures. Strive to meet / exceed sales targets defined in the Sales & Marketing budget.
Essential Responsibilities And Duties
- Manage all telephone calls for sales persons, qualify general inquiries, respond personally and direct requests to appropriate sales person.
- Responsible for all administrative duties in the sales department, including but not exhaustive, expense reports, database management, CRM administration, travel arrangements – flights/accommodations, weekly Sales Force activity reports, daily opera reports.
- Assist and execute RFP submission and contracts for corporate and wholesale segments, completing rate loading forms for Revenue department.
- Assist with preparation of pre-sales trip appointment schedules, post sales trip reports and follow-up activities, prepare and submit expenses claims.
- Create and manage the administration of familiarization trips (FAM) on property, ensuring we deliver 'different' and 'creative' programs that differentiate client experiences and showcase our 'Residential' property.
- Support and attend FAM trips/client entertainment with sales team, promoting Raffles Doha & Fairmont Doha, building brand awareness and client relationships across all market segments.
- Assist to create and follow up on proposals for all market segments.
- Conduct prospecting and research of sales leads and target accounts to support team's BDI.
- Identify and handle sales leads effectively and efficiently, directing to the appropriate Account Manager.
- Attend all compulsory training courses as directed by T&C division.
- Manage under SAG arrival reports and Sales Force data input.
- Ensure all customer information is up to date, entered timely and accurately in Sales Force.
- Manage duties assigned by the Director of Sales, Assistant Director of Sales providing support to the team.
Key Roles & Responsibilities
- Take on tasks in addition of the ones stated, with a positive can do mindset.
- Be a "brand ambassador" at all times, ensure brand integrity and clarity are maintained.
- Model the company's culture, vision, mission and core values at all times.
- Maintain positive relationships with all guests, vendors, colleagues and GSO network.
- At all times, represent Raffles Doha and Fairmont Doha in a professional, courteous and efficient manner.
Qualifications
- 2 or more years experience in sales.
- Experience as a sales coordinator or in administration may be advantageous.
- Excellent business writing skills.
- Fluent in English.
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