Multi-Property Reservations Agent

Job Description For Multi-PropertyReservations Agent(HOZ97952) in Lusail,Qatar. Job NumberJobCategory ReservationsLocation Le Royal Méridien Doha,Building No. 153 Street No. 347, Lusail, Qatar, Qatar VIEW ONMAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition TypeNon-ManagementPOSITION SUMMARYProcess all reservation requests,changes, and cancellations received by phone, fax, or mail.Identify guest reservation needs and determine appropriate roomtype. Verify availability of room type and rate. Explain guarantee,special rate, and cancellation policies to callers. Accommodate anddocument special requests. Answer questions about propertyfacilities/services and room accommodations. Follow salestechniques to maximize revenue. Input and access data inreservation system. Indicate special room reservation types (e.g.,complimentary rooms, employee discounts, travel agent inspectionrates, and wholesale reservations) by inputting the correct codeand rate into the reservation system. Follow proper escalationprocedures when addressing guest concerns.Follow all companypolicies and procedures; ensure uniform and personal appearance areclean and professional; maintain confidentiality of proprietaryinformation; protect company assets; protect the privacy andsecurity of guests and coworkers. Welcome and acknowledge allguests according to company standards; anticipate and addressguests service needs; assist individuals with disabilities; thankguests with genuine appreciation. Speak with others using clear andprofessional language; answer telephones using appropriateetiquette. Develop and maintain positive working relationships withothers; support team to reach common goals; listen and respondappropriately to the concerns of other employees. Comply withquality assurance expectations and standards. Move, lift, carry,push, pull, and place objects weighing less than or equal to 10pounds without assistance. Perform other reasonable job duties asrequested by Supervisors.Marriott International is an equalopportunity employer. We believe in hiring a diverse workforce andsustaining an inclusive, people-first culture. We are committed tonon-discrimination on any protected basis, such as disability andveteran status, or any other basis covered under applicable law. AtLe Méridien, we are inspired by the era of glamoroustravel, celebrating each culture through the distinctly Europeanspirit of savouring the good life. Our guests are curious andcreative, cosmopolitan culture seekers that appreciate moments ofconnection and slowing down to savour the destination. We provideauthentic, chic and memorable service along with experiences thatinspire guests to savour the good life. Were looking for curiousand creative people to join our team. If you appreciate connectingwith like-minded guests and have a deep desire to create memorableexperiences, we invite you to explore career opportunities with LeMéridien. In joining Le Méridien, you join aportfolio of brands with Marriott International. Be where you cando your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you