Reservations Agent
3 weeks ago
As Reservations Agent you will directlysupport the Reservations Supervisor in driving the performance ofthe reservations team on property. You will ensure that allSOP's are being adhered to. You will further assist inmaintaining and improving reservations operations to ensure a highdegree of accuracy in guest reservations, maximising revenueopportunities and satisfaction of guests and team members. You willensure monitoring of daily arrivals for all guest requests to becarried out and communicated to. You will be working on inventorymanagement, including allotments, groups blocks and rate codes inall applicable systems. Further you will assist the ReservationsManager for driving up- selling within the property and to ensureoptimal use of all distribution channels, e.g. IBE, GDS, TourOperators, Small Luxury Hotels, Regional and Corporate SalesOffices.
Qualifications
- Excellent communicationskills
- Arabic Speakerspreferred
- Experience in similar position is anadvantage
- Knowledgeable inOPERA
- Be able to work shifts, weekends andpublic holidays
- Computer skills in MS Officeand Outlook; experience with OPERAsystem
- Familiar with the hotel operationsavailable technology (PMS & RMS) and all distributionchannels.
- Understand the dynamics of regional& local market, local competitors and events of thedestination.
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