Store Manager

2 weeks ago


Dukhan, Qatar chalhoub group Full time

For over six decades, Chalhoub Group has beena partner and creator of luxury experiences in the Middle East. TheGroup, in its endeavour to excel as a hybrid retailer, hasreinforced its distribution and marketing services with a portfolioof eight owned brands and over 300 international brands in theluxury, beauty, fashion, and art de vivre categories. Morerecently, the Group expanded its expertise into new categories ofluxury watches, jewellery, and eyewear. Every step at ChalhoubGroup is taken with the customer at heart. Be it constantlyreinventing itself or focusing on innovation to provide luxuryexperiences at over 750+ experiential retail stores, online andthrough mobile apps, each touch point leads to delighting thecustomer. Today, Chalhoub Group stands for 14,000 skilled andtalented professionals across seven countries, whose cohesiveefforts have resulted in the Group being ranked third in the MiddleEast and first in Saudi Arabia as a Great Place to Work. To keepthe innovation journey going, the Group has set up “TheGreenhouse”, which is not just an innovation hub, butalso an incubator space and accelerator for start-ups and smallbusinesses in the region and internationally. This is just one ofthe several initiatives taken by the Group to reinvent itself,catalysed by forward thinking and future-proofing. The Group hasalso been embedding sustainability at the core of its businessstrategy with a clear commitment towards people, partners and theplanet, and by being a member of the United Nations Global CompactCommunity and signatory of the Women's EmpowermentPrinciples. • *What you'll be doing** Working as aStore Manager you will be responsible for driving the storebusiness. You will work towards achieving the storesales’ target, build a base of loyal VIP customers byrecruiting and retaining them, manage the team and ensure fulladherence to the brand’s guidelines and store processes.• *Key Responsibilities**: - Lead by example and representthe brand by communicating its values and philosophy though allactivities and interactions with customers and other team members -Define, execute and monitor the store action plan to achieve salestargets and KPIs. - Manage the customer database to build strongrelationship with customers and create future potential sellingopportunities - Stay ahead of latest trends, products andcompetitors and share feedback with relevant stakeholders in theback-office team. - Think hybrid by leveraging all type of point ofsales online and offline. - Team Leadership and Development -Provide a clear vision to the team about the business andstore’s vision and key directions - Identify, recruit,develop and retain strong talents - Create a positive workenvironment based on trust, respect and fairness and be the voiceof the employees when needed by sharing any of their feedback,challenges and concerns with the leadership and HR teams. - Act asa coach for the team members and promote growth mindset byleveraging the Group’s available learning tools andplatforms an constantly monitor the team’s developmentplans and professional growth. - Ensure performance improvementplans are discussed and documented in a transparent manner. -Customer Experience - Develop the omnichannel mindset among theteam by constantly promoting the different touchpoints of thecustomer experience (physical and digital), the clientelingapproach and techniques with a focus on VIPs, leveraging customerdata to proactively catering to their needs and preferences, thebrand’s ecommerce business including differentactivities, offerings, activations, etc. - Recruit new clients andconvert them into loyal VIP customers by providing them with anexcellent experience and constantly networking with them -Operational Excellence - Ensure all sales and operational policiesand procedures are followed and maintained in the store. - Ensuree-commerce orders are prepared and processed within the set SLAs interms of time and quality and no fulfillment action is pending inthe store.


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