Cluster Human Resources Supervisor

3 weeks ago

AlJumayliyah, Qatar Hilton Full time

As a Human Resources Supervisor, you will beresponsible for providing first-class employee relations servicesto the Human Resources Director and management team to deliver anexcellent staff experience. A Human Resources Supervisor will alsobe required to support employee relations and ensure compliancewith staff training requirements. Specifically, you will beresponsible for performing the following tasks to the higheststandards: • Listen and respond to inquiries made byindividuals calling or walking into the Human Resource office usinga clear speaking voice to meet their needs. • Assistsincoming employees, managers or candidates and provides accurateinformation. • Directs and manages the day-to-day HRDepartment operation. • Communicates all applicable humanresources processes to managers and hotel staff relating to, butnot limited to contract compliance, disciplinary procedures,recruitment, orientation, employee relations, benefits, performancereviews, employment verification and other HR related processes.• Counsles and/or disciplines employees as needed throughclear, calm and direct oral and written communications inaccordance with corporate and hotel specific guidelines. •Answers questions, provides forms or directions. Refers all complexsituations (complaints of harassment, etc) promptly to Director,Human Resources • Directs the hotel’s employeerelations programs including holiday functions, health fairs,employee communication sources, etc. and coordinates and directsstaff through detailed oral and written instruction to facilitatesuccessful completion of all related events/programs. Designs andimplements new programs as may be needed for special promotions,events or programs (e.g. safety, blood drives). Ensures events arein keeping with the approved budget. • Monitors andfollows up on time records and meal and break period reporting.• Communicates challenges to the Human Resources Director.• Processes Payroll for the location assigned.Communicates with Centralized payroll representatives, managers andemployees in regards to payroll. • Directs and manages theoverall function of the Oasys HRIS system including but not limitedto all data entry, hires, separations, report generating and otherrelated HRIS functions. Responds to and negotiates on behalf of thehotel for all unemployment claims. • Providesadministrative assistance such as filing paperwork, copy anddistribute disciplinary action notices, breakdown, sort and delivernew hire and termination files, copy and send exempt reviews toemployee files/managers and department heads. Maintain departmentand personnel files. Creates and distributes memos, flyers andnewsletters, as assigned. • Assists in planning andexecution of various HR programs and initiatives. Coordinatemeetings, create materials and presentations, research key topics,and provide ongoing support and follow up in project timelines.• Maintains employee and applicant bulletin boards as wellas the department communication meeting related minutes and otherinformation. Maintains all hotel personnel records and HumanResources files to ensure confidentiality where necessary. Inaddition to performance of the essential functions, this positionmay be required to perform a combination of the followingsupportive functions based upon the particular requirements of thecompany; • Coordinates and prepares all governmentrelation activities, forms, documentation required towards bothguest and employee related matters, i.e. residency renewals, healthcard, licenses renewal and tracking etc. • Controls lockerassignments by maintaining written records of locker numbers andcombination. Requests in writing and discuss verbally repairs andkey duplications for lockers as needed. • Prepare IDcards, name tags, punch cards as necessary. • Manuallyopen then visually examine mail in order to sort and direct mail.• Assists terminated employees in exiting process byvisually examining exit check list to ensure correctness, andvisually offering exit interview form. • Mails bycertified mail any termination check not picked up after thirtydays to the last known address. This requires manually puttingchecks into an envelope, typing the address and completing acertified form in writing. • Ensures that sufficientnumbers of forms and proper level of supply are maintained in theHuman Resource Office. • Maintains all hotel personnelrecords and Human Resources files to ensure confidentiality wherenecessary. • Assists in the development of all teammembers by developing or using predetermined programs and/orinstructs in the skills and techniques required to perform theirjob in accordance with the standard determined by the corporationand/or hotel. • Any other tasks assigned by GeneralManager or Director, Human Resources What are we looking for? AHuman Resources Supervisor serving Hilton brands is always workingon behalf of our Guests and working with other Team Members. Tosuccessfully fill this role, you should maintain the attitude,behaviors, skills, and values that follow: • Previousexperience in Human Resources • Positive attitude• Good communication and people skills •Committed to delivering a high level of customer service, bothinternally and externally • Excellent grooming standards• Flexibility to respond to a range of different worksituations • Ability to work under pressure •Ability to work on their own or in teams

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