Captain events and catering services

2 weeks ago


Al Wakrah, Qatar AccorHotels Full time

Job DescriptionReporting to the RestaurantManager, responsibilities and essential job functions include butare not limited to the following:• Always greet andwelcome guests promptly in a warm and friendly manner•Always thank and give fond farewell to guests conveyinganticipation for their next visit• Assist guest with tablereservation • Assist guest while seating• Ensureguest are serviced within specified time• Has a goodknowledge of menu and presentation standards• Speak withguests and staff using clear and professional language, and answerphone calls using appropriate telephone etiquette • Ableto answer any questions regarding menu and assist with menuselections• Able to anticipate any unexpected guest needand reacts promptly and tactfully• Always applies servicetechniques correctly at all times, and serving Food &Beverage items with enthusiasm• Serve food courses andbeverages to guests• Record transaction / orders in Pointof Sales systems at the time of order• Communicate withthe kitchen regarding any menu questions, the length of wait andproduct availability• Communicate additional mealrequirements, allergies, dietary needs, and special requests to thekitchen• Check with guests to ensure satisfaction witheach food course and beverages• Responsible for clearing,collecting and returning food and beverage items to properarea• Maintain cleanliness of work areas, china, glass,etc. throughout the shift• Reviews order dockets ensuringaccurate and timely preparations for order requirementsaccordingly• Present accurate final bill to guest andprocess payment • Perform shift closing on the Point ofsales terminal and tally cash and credit card settlements•Ensures that hotel brand standards and SOP's areconsistently implemented• Conducts monthly inventorychecks on all operating equipment and supplies• Take anactive role in coaching and developing junior staff• Anyother duties related to food and beverage service assigned by themanager. Qualifications• Good command in both spoken andwritten English• Should have pleasingpersonality• Excellent guest service skill• Goodknowledge of food and beverage service• Diploma or degreein Hotel Management or related field• Familiar with Pointof sale systems , MS office, Property management systemsetc.• 2 3 years of work experience in Food &Beverage gained from a 5 star international property, along with 1year experience in a Captain position or a similar role anadvantage



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