Virtual Service Diagnostic Specialist
2 weeks ago
What You'llDo
- Work ina team of Central Diagnostic Specialists Work to interpret customerconcerns and to perform accurate and timely diagnosis, recommend arepair plan for either the Service Centers or Mobile Team, orprevent a service visit by remotely resolving a concern viacustomer education or over-the-airsolutions
- Provide the highest level of CustomerExperience, collaborate with Central Preparation Advisors, withlocal Service Centers (Front of House), Tesla Support and Sales,Service & Delivery (SSD) partners to ensure we provide aconsistent Customer Experience acrossEMEA
- Collaborate with fellow Technicians toprovide solutions to highly complex and technically sophisticatedissues and problems, while understanding the implications of yourwork
- Ensure that the diagnosis results andon-site repair plans are correctly documented andunderstandable
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