Fashion Consultant

For over six decades,Chalhoub Group has been a partner and creator of luxury experiencesin the Middle East. The Group, in its endeavour to excel as ahybrid retailer, has reinforced its distribution and marketingservices with a portfolio of eight owned brands and over 300international brands in the luxury, beauty, fashion, and art devivre categories. More recently, the Group expanded its expertiseinto new categories of luxury watches, jewellery, and eyewear.Every step at Chalhoub Group is taken with the customer at heart.Be it constantly reinventing itself or focusing on innovation toprovide luxury experiences at over 750+ experiential retail stores,online and through mobile apps, each touch point leads todelighting the customer. Today, Chalhoub Group stands for 14,000skilled and talented professionals across seven countries, whosecohesive efforts have resulted in the Group being ranked third inthe Middle East and first in Saudi Arabia as a Great Place toWork®. To keep the innovation journey going, the Group hasset up "The Greenhouse", which is not just aninnovation hub, but also an incubator space and accelerator forstart-ups and small businesses in the region and internationally.This is just one of the several initiatives taken by the Group toreinvent itself, catalysed by forward thinking and future-proofing.The Group has also been embedding sustainability at the core of itsbusiness strategy with a clear commitment towards people, partnersand the planet, and by being a member of the United Nations GlobalCompact Community and signatory of the Women's EmpowermentPrinciples. What you'll be doing At Chalhoub we express theexceptional As a Fashion Consultant you will be responsible forachieving individual and collective sales targets while deliveringexceptional Guest Experience; and ensuring support in theimplementation of CRM, CX and other key customer and peopleinitiatives in-store. - You will collect data on customerbehaviour, top sellers, slow movers which will be key input forbusiness reviews - Drive client relationships within anomni-channel approach - Provide pre-buying feedback on products -Drive eNPS through people experience initiatives and culture -Ensure adherence to VM guidelines and Standard operating procedures(SOPs) - Ensure click and collect are conducted within SLAs(Service-level agreement) - Ensure customer data is properlycaptured in adherence to marketing team requirements - Promoteloyalty program (MUSE) and stay up-to-date with app offerings etc..- Support with in-store marketing events and activations - Keepabreast of all brand social media activities and campaigns - Drivesell-throughs within the store - Support in-store CXinitiatives