Duty Manager

2 weeks ago


Dukhan, Qatar Power International Holding Full time

Job Responsibilities 1• Contribute to the development and execution of thedepartment’s short to mid-term plans to ensure alignmentwith the division’s strategic priorities and contributeto the development of annual business plans for the assigned areasof responsibility to support the achievement of financialobjectives. • Monitor, control and report key performanceindicators related to the department, to track performance andrecommend corrective actions. • Manage the performancemanagement, career progression and activities of direct reports bysetting annual objectives, identifying training opportunities,mentoring, coaching and providing constructive feedback to improvetheir performance. • Act for the achievement of thecustomer expectations and performance targets of the department.• Work towards "go the extra mile" anddeliver exceptional customer service, not just the minimumacceptable. • Report and communicate on all pertinentmatters affecting guest service and hotel operations. •Coach the team so they can see how to meet the short term andlonger-range plans of the business. • Support through thedaily management activities of the company's and brandsvalues and culture. • Implement the operational andservice standards set out in the Corporate Standard; mediation ofthese standards to line managers. • Close work withleaders in the team to support other team members and ensure theyhave a strong sense of direction. Job Responsibilities 2 •Manage the department's technical standards to ensure theycomply with corporate policy and/or with industry practice.• Close monitoring of costs and/or revenue generation toensure business targets are achieved. • Contribute to themanagement of measurements and targets, which assist withperformance enhancement. • Prepare management reports, asrequired, and contribution to the annual planning process for thedepartment. • Closely work with all team members so thatproductivity remains high, and the department is efficient.• Check and monitor standards achieved and identificationof areas which standards are not being met. • Take careand precautions of company's assets and promotion of thesecurity of personnel; corrective action where required. •Develop associates through on-the-job training, input intorecruitment, review and succession planning in your area.• Control all staff during your duty and their work,design of work schedules and calculating working hours, assistancein drawing up the holiday schedule. • Develop a verystrong "sales & promotions" culturewithin the team to maximize in-hotel sales. • Coordinateall departments so that service levels remain high throughout theshift. • Coordinate preparations so that service anddelivery is effective in the morning. • Supervise propertylock down and running of standard checks and verifications.• Ensure outstanding personal presentation and of theteam.


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