Customer Service Assistant

2 weeks ago


AlJumayliyah, Qatar Azadea Full time

Customer Service Assistant(Job Number:CUS000013) Description • Interact directly with customersand respond to their inquiries and complaints in a timely manner,and direct unresolved issues to designated source •Maintain a customer database by collecting clients’information and recording it in an accurate manner, and log detailsof customers’ inquiries, comments and complaints, as wellas the action taken for future reference • Ensure that thebrands’ and companies’ policies and proceduresare respected as requested by the Manager and that customer servicestandards are being portrayed, established and complied at alltimes • Greet every customer as he/she enters the shop,release them from their purchase bags in order to allow a smoothshopping experience • Call customers after the deliveryservice in order to get feedback and monitor customer satisfaction• As requested, perform the duties of the Cashierincluding the opening and closing of the shop • Handlecustomers/staff announcement, and ensure appropriate music is beingplayed at the right volume • Monitor fitting rooms on anon-going basis in order to ensure their cleanliness and tidiness atall times



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