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Duty Manager Arabic Speaker

4 months ago

alJumayliyah, Qatar Minor International Full time
Job Summary
Responsible for the effective management of the Banks public relations and reputation for quality, reliability and customer satisfaction.


Duties & Responsibilities

Develop and execute annual corporate communication strategy in support of the Bank s visibility and perception aspirations

Responsible for managing, planning, directing, controlling and implementing a proactive internal communication program for the organization

Develop branding initiatives, internal and external communications and media relations

Manage the Banks brand and reputation to ensure the public has a favourable view of the Bank

Develop key messaging themes in line with the Bank s strategy

Raise external profile of the Bank through targeted communication and media execution

Develop and execute an executive communication strategy to increase profile and position UBN management as industry leaders through thought leadership and op-eds

Manage Communication team to deliver Bank s communication strategy

Develop internal publications such as newsletters, releases, email announcements, planned publications, on-line intranet, video, special projects and assignments

Design and deliver effective internal and external communications strategies, based on thorough research and analysis, to address critical business issues and drive sustainable growth in the organisations.

Provide strategic advisory and counsel and define appropriate response in crisis management situations

Oversee production of key strategic documents (press releases, advisory/briefing notes; speeches, op-eds, reports talking points and presentations).

Manages multiple processes and communications tools to drive informative, engaging communications for the organisation and employee workforce Implement communications programs that use a variety of tools to help drive employee engagement.

Help contribute to and maintain corporate intranet, including writing, editing and posting articles, producing videos and editing graphics

Work closely with other department units to ensure coherence across entire brand spectrum advertising, events and sponsorships, citizenship etc



RequirementsKEY PERFORMANCE INDICATORS
Department/Branch/Team expenses vs. budget
Internal Net Promoter Score (Internal Customers)
Adherence to internal communications plan
Brand perception Index improvement
Communications effective index Page 2 JOB DESCRIPTION
360 assessment/Line Manager Assessment

JOB REQUIREMENTS
M.Sc. or B.A (Mass Comm, Journalism or related disciplines)
5 - 7 years experience designing and delivering strategic communications
Experience working with a communications consultancy is a plus, especially for blue chip clients in the financial industry