GUCCI Clientelling Manager

3 weeks ago

Doha, Qatar PrecisionHire Solutions Full time

GUCCI Clientelling Manager - Groupe Kering
Job Description

Launch and lead the execution of Clienteling initiative in store

  • Support the Store management in strengthening a client-centric culture among the team & ensure the full implementation of the Gucci Clienteling program and initiatives
  • Ensure the comprehension of the clienteling KPIs, monitor the performances and implement action plans to improve them, focusing especially on the data collection, data quality and client retention
  • Coach, train & support each client advisor on the selling floor and through one-to-one sessions: implement & follow a coaching calendar

Retain and develop the existing clients

  • Proactively support the Client Advisors in building relationships and gaining customer understanding to promote future visits
  • Inspire CAs to implement initiatives personalized on client interests and profile
  • Manage and develop VIG clients through personalized development plans

Recruit new clients within and outside of the store

  • Monitor and coach Client Advisors on information collection and enrichment: tools usage and related ceremony
  • Provide training, motivation and coaching to sales staffs to enhance their clienteling skills, calling techniques, and client service standards
  • Develop multi-sourced new client development initiatives/ activities to ensure on-going clienteling activity development in collaboration with local corporate team

Manage One To One appointment (OTO) planning and VIP room (where available)

  • Stimulate and assists Client Advisors in preparing, executing and following-up OTO initiatives, coordinates the OTO calendar and monitors results
  • Assist Client Advisors when in the preparation of OTO appointments, leveraging on VIP room, visual merchandising, product and hospitality guidelines

Requirements

  • 5+ years of Retail experience
  • Deep knowledge and understanding of Luxury Business, customers, competitors and products
  • Strong customer focus in line with Gucci hospitality culture
  • Team/people management
  • Problem Solving, Proactivity and Empathy
  • Passion for the brand, history and creative culture
  • Detail oriented, organized and professional
  • Ability to build relationships and encourage colleagues to generate innovative ideas to drive success. Able to motivate, coach and drive others
  • Good PowerPoint and Excel skills
  • Fluent in English

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