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Senior Manager Inflight Entertainment Connectivity

5 months ago

Dukhan, Qatar QATAR Airways Full time

Other key responsibilities are: Strategic • Evaluate and analyse market trends and recommend systems/new technologies to higher management that will allow QR to provide an optimal customer experience, providing for long term sustainable growth. • Provide leadership and input for all strategic IFE plan implementation process, of all onboard IFE products. • Spearhead implementation and manage technical projects in order to enhance customer satisfaction. • Promoting the IFE product for greater awareness. internally and externally. • Set KPls and thresholds to drive team performance and an added value IFE service. • Accountable for planning and handling IFE budget. Monthly, yearly spreadsheet creation. Checking and approving invoices. • Setting output targets for program initiatives and managing collective and individual performance towards these targets. • Provide senior level understanding of the region in regards to content including sensitivity towards culture and religious content. Operational • Handle IFE content, software and media integration with a budget of US$32m. • Evaluate the various IFE systems available in the market, participate in the RFP process and compile a detailed report, with assistance from T P, for recommendation to higher management. Staying ahead of trends to ensure QR is top of the IFE chain. • Work with the various OEMs and CSPs to ensure a smooth day to day timely operation. • Manage the QE/Amiri Inflight entertainment operations. • Source new IFE services, and negotiate with IFE suppliers / IFE content suppliers for new services and products required. • Evaluate existing content on a monthly basis and identifying areas for improvement to offer content that will satisfy the varying taste of passengers. • Write, script and produce monthly promos for internal and external use. • Develop synergies between regional suppliers and entities to ensure greater value for money. • Develop and maintain content guidelines. • Oversee creation of new GUI for continuous customer satisfaction. Management of 20 complex IFE systems and technical know-how systems. • Liaise with up to 40 suppliers to ensure optimal service and product is delivered. • Control programming of over 7500 content for the OryxOne system, managing press reader and the 6000 plus content, and monthly integration of media to the various OEM's. • Look after the headset operation including recycling • Project manage delivery deadlines for content and media integration. • Create and manage the OryxOne app and other apps. • Identify present fleet issues and identify improvements. • Manage iPad services, streaming services and Onboard games management. • Undertaking FSATS and SSRM for approval of Software • Developing if user interface design flows and passenger behavior to ensure innovative and a simple user interface for passengers of all a es. Qualifications About You We are looking for a passionate and experienced professional to join the Product Development & Design Team • Minimum qualification of bachelor’s degree or equivalent is essential. • 10+ years of job-related experience • Extensive knowledge of IFE hardware systems and how they work. • Technical know-how of implementing changes on aircraft (Service Bulletins) • Understanding encoding and media integration • Implicate understanding of movie, TV and audio licensing. • GUI design/ Pax GUI flow chart/ channel lineup. Application Guidelines Employees must submit applications through internal vacancies portal (via GEMS) only. Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed. • All internal candidates can only have three active applications at any point in time. • All internal candidates must have completed a minimum 10 months in their current role in order to apply for a new role • All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process • If you are Cabin Crew or Deck Crew(Qatar Airways & Qatar Executive) candidate, you would require NOC to apply for this role