A Banquet Waiter/ess is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings. What will I be doing? As a Banquet Waiter/ess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Banquet Waiter/ess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards: • Manage guest queries in a friendly, timely, and efficient manner • Ensure knowledge of menu and all products • Ensure mis-en-place is well stocked at all stations • Follow correct reporting procedures if faced with issues • Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor • Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene • Set banquet tables to meet function specifications • Deliver and serve food and beverages, including, but not limited to, meals, condiments and accompaniments • Remove china, glassware, silverware, etc. from tables at the conclusion of the meal period and deliver to the stewarding area • Ensure guest satisfaction throughout the meal service • Respond to guest requests in a friendly, timely, and efficient manner • Prepare and replenish foods for hot and cold buffets to include, but not limited to, fruit, juices, cereals, bread, hot food, etc. • Replenish ice and maintain time and temperature sanitation standards • Transport food items to and from the kitchen • Check, maintain and control inventory of food items/beverages • Restock with inventory and break down the buffet to clean, replace and set for next day • Perform general cleaning to maintain cleanliness of work area • Put away food stock and dry goods according to established standards • Assist fellow team members and other departments wherever necessary to maintain positive working relationships • Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc. • Comply with hotel security, fire regulations and all health and safety legislation What are we looking for? A Banquet Waiter/ess serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • Positive attitude • Good communication skills • Committed to delivering high levels of customer service • Excellent grooming standards • Flexibility to respond to a range of different work situations • Ability to work on your own or in teams It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: • Experience in Food and Beverage department and/or industry • Previous experience in Banqueting • Previous experience of cash handling • Knowledge of Food Hygiene Regulations What will it be like to work for Hilton? The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces. We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation