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You are required to be on the ground closely monitoring our 24 hours operation and finding new ways to improve the commercial performance of QDF by increasing its turnover and maximizing profitability. You will ensure promotions are accurate and merchandised to the company’s standards and will also be responsible for managing staff on day to day basis ensuring excellent standards of customer care are met / exceeded. Key Accountabilities • Managing and motivating the QDFC retail team to increase sales. • Touring the sales floor regularly, talking to colleagues and customers, to identifying or resolve issues. • Analyzing sales figures and forecasting future sales to achieve departmental budget. • Using information technology to record sales figures, for data analysis and forward planning; • Analyzing and interpreting trends to facilitate department planning. • Ensure that the merchandise is displayed attractively and enhance customer’s experience. • Managing stock levels and making key decisions about stock control. • Ensuring standards for quality, customer service and health and safety are met. • Resolving health and safety, legal and security issues. • Update colleagues on business performance, new initiatives and other pertinent issues to ensure effective communication. • Maintaining awareness of market trends in the retail travel industry, understanding forthcoming customer initiatives and monitoring what competitors are doing. • Initiating positive changes based on on-going observation to improve the business performance. • Dealing with sales, as and when required to ensure stock level are well controlled. • Organizing special promotions, displays and events. • Participate in company official stock takes: arrange all areas, schedule staff, coordinate with stock control department, monitor accuracy & process whilst stock taking.
