EMEA Customer Projects Quality Manager

3 months ago

alGhuwayriyah, Qatar Eaton Full time

For our EMEA Customer Projects Organization we are looking for a Customer Projects Quality Manager. The role is responsible for ensuring Continuous Improvement is applied in the end to end (Customer-Eaton-Supplier) process for all customer projects functions (Tendering, risk review, sales hand-over, projects execution and reviews, financial management, projects staffing and service hand-over) including those processes linked to sales zones, country sales organizations and business units. In this role, you will play a crucial role in end to end business by ensuring that services meet set thresholds of acceptability. You Will Define The Quality Framework And Plan, Direct And Coordinate Quality Assurance Programs And Formulate Quality Control Policies. You Will Improve The Organization's Efficiency And Profitability By Reducing Waste • Stablishing Quality management system for Customer projects that documents end-to-end delivery processes and tools. • Designing and deploying non conformity management system to manage cost of poor quality and related margin activities. • Lead development of certification program for project execution teams including training material and periodical auditing program. • Develop customer oriented quality metrics to act on customer satisfaction feedback • Lead EMEA Customer Projects Management team response to high impact quality escalations from customer projects when appropriate. The role has the responsibility of ensuring the customer satisfaction is enhanced through the application of Lean/CI initiatives and the development/ deployment of robust standardized & sustainable processes throughout, aligned to Corporate Quality framework, policies & processes. You will work with all process owners to ensure that all CI & Quality process changes are approved by them, prior to implementation. The role is opened remotely for the following countries: the UK, Ireland, The Netherlands, Spain, Finland and Sweden. Travel rate is fluctuating between 20% and 30% of the working time to the above mentioned countries, depending on business needs. Responsibilities CONTINUOUS IMPROVEMENT: • Lead the continuous improvement function for EMEA Customer Projects organization. • Develop and deploy certification program based on Maturity assessment (technical, commercial & operational) in coordination with central functions across EMEA. • Develop Project and Site Management certification program including curriculum design, experience requirements definition and evaluation process. Lead implementation and proactively manage certification roadmap for the execution teams. • Establish and lead working teams to execute CI initiatives utilizing Eaton Business System EBS and lean tools: develop and deploy standardized processes, establish performance metrics, develop and deploy standard work / policies, develop and or provide process training, develop and deploy tools and templates, help develop processes to support transition. • Support the transition of processes ensuring Lean principles have been established prior to, and where necessary upon, the movement of the process. Definition of projects quality performance indicators and lean process to monitor quality performance. • Support the facilitation of a training/ program on all elements of the Continuous Improvement Framework (CIF), Six Sigma and Lean tools. Ensure that tools, resources and instructional materials are developed, updated as necessary and maintained to meet ongoing needs for local leaders. Establish and maintain a library of detailed standard work documentation. • Leverage Eaton Business System EBS tools, Continuous Improvement techniques, change management methodologies and best practices to identify issues, propose solutions to address gaps, drive-support corrective actions, and measure results. • Utilize EBS tools to eliminate waste while driving customer satisfaction, cost reduction, and improved efficiency performance. Responsible for sustaining the results achieved through follow-up reviews with the Business unit manager, Service Leaders and country Controllers, monthly reporting of bottom-line cost savings in alignment with Controlling, Cost Out Database. • Building local organizational capability and deployment of Continuous Improvement Framework (CIF) together with Service clusters and central functional managers.

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