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Purchasing Manager
1 month ago
This position is a REMOTE
Responsibilities:
- Managing order processing for customers using proprietary order-entry
- Work with customers, sales reps and sales management over the phone and
- Work with our technical support and collection personnel to expedite orders and resolve customer
- Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes, such as eligibility, and handle claims questions regarding payments or
- Refer unresolved customer grievances to designated departments for further investigation
- Provide customer service via all communication channels ( written & verbal communication skills) addressing customer requests or inquiries concerning services, status updates, verification of
- Ability to multitask between taking phone calls, answering instant chats, checking voicemails, and responding to
- Ability to establish rapport and cultivate relationships with patients consistently and fellow team members, via phone and
- Follow up with open issues until the customer confirms the matter is
- Consistently check to ensure that appropriate changes were made to resolve customers problems
- Provide solutions to users via support tickets as well as phone
- Ability to pick up new processes and technologies quickly
- Outstanding telephone etiquette
- Great follow up
- Excellent time management skills to meet goals and deadlines
- Ability to multitask effectively; organized and dependable
- Strong written & verbal communication skills
- Proficiency with MS Office applications -- Word, Excel, Outlook
- High School Diploma or equivalent required
- Proficiency in relevant computer applications and call center systems
- Excellent typing skills
- Proficiency using the Google Suite of products
- A comprehensive new hire training program designed to help set you up for success: We are willing to train a motivated individual that meets the other requirements of the position
- Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
- Paid On-The-Job Training & Professional Development Programs
- Multiple coverage levels for Medical, Dental, & Vision
- Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more through TMX Perks
- Traditional 401(k) and Roth 401(k) with Company match
- Flexible Spending Accounts
- Basic and AD&D Life Insurance
- Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
- Paid Time Off (Accrue 12 days per calendar year plus 1 additional day for each year of service after the first year of employment)
- Closed on Sundays
- Diverse Culture and Inclusive Environment
- Life insurance
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