Privee Island Hostess

1 month ago

Doha, Qatar Raffles Doha Full time
  • Ensure correct grooming standards are followed at all times
  • Maintain F&B venues reservation procedures
  • Recognize and acknowledge all our regular and VIP guests and their preferences
  • Drive Accor memberships and credit points to guests using the assigned system on a daily basis
  • Ensure high level of knowledge on daily bookings by highlighting VIPs, repeat guests and high paying guests at all times
  • Must have strong F&B product knowledge for each area
  • Provide a warm and friendly welcome, leading guest with a high level confidence
  • Maintain cleanliness of hostess station and surrounding areas, as well as all menus
  • Effectively control guest flow in the venue ensuring maximum turnover
  • Exceed guest satisfaction by knowing preferences and update profiles
  • Maintain detailed knowledge of the restaurant menu & daily specials at all times
  • Following up restaurants financial, LQA, TrustYou and Forbes targets on a daily basis
  • Anticipate and service of guests' requirements at all times
  • Following up daily financial targets of area/division
  • Use opening and closing checklist to ensure smooth opening and closing of the venue
  • Present menus in a proactive manner
  • To feel empowered and accountable within the work place
  • Keep manager on duty updated of any guest feedback so they can update the Glitch Report
  • Maintains the HACCP & FIFO standards as required by the regional governing body
  • Follow Hotel Evacuation Policy in case of an Emergency
  • Attend all necessary briefings and training sessions as instructed by the Manager
  • Handle financial procedures according to guidelines set by the finance department
  • Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs
  • Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel
  • All issues and negative guest feedbacks needs to be properly reported on glitch system
  • Follow care program at all times, and report issues through the system to maintenance

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