Spa Supervisor
3 weeks ago
Reporting To: Spa Manager Description This job is responsible for ensuring our customers are consistently treated to an impeccable customer service experience when visiting their Spa. The Spa Guest Experience Supervisor will constantly observe bookings, ensure they are maximizing availability and provide ongoing training and mentorship to Spa team members to ensure the operation runs smoothly and in line with SENSASIA brand standards. The Spa Guest Experience Supervisor will form a bond with their team and guests alike creating a professional, friendly, customer-centered teamwork environment. They will also ensure that all areas of the Spa are maintained to the highest standard at all times and continually motivate and inspire team members to give 100% while on duty. Key Responsibilities Ensuring day to day operations run smoothly by monitoring all areas of the Spa operation including set-ups, cleanliness, sufficient stock levels, guest, and team satisfaction • Guest Satisfaction: The Spa Guest Experience Supervisor makes guest satisfaction a priority at all times and ensures the Spa & team members have what they need on a day-to-day basis in order to exceed guest expectations. This includes monitoring guest satisfaction ensuring guest comment cards and feedback cards are being handled in line with SENSASIA standards. Identifying exceptionally happy guests and encouraging them to leave positive Trip Advisor Reviews. Identifying unhappy guests and taking their feedback and concerns into consideration and ensuring relevant action is taken. Sharing all guest feedback with the spa leader and SENSASIA to ensure the company is informed on the happiness of the guest. • Foster an open and supportive work environment through communication including informing colleagues about targets, promotions, complaints, positive feedback, and conveying messages to and from management in a respectful and encouraging manner • Regular and Ongoing Training & Feedback to empower and improve overall spa and team member performance. The supervisor is also responsible for supporting consistency in performance and should support the spa leader in providing counseling when a team member is not meeting company standards • Spa Audits: The Spa Guest Experience Supervisor will be expected to perform random audits on daily checklists, guest profiles, spa standards, and set-ups to ensure proper compliance and provide any feedback to help team members improve and also reward them for work well done • Scheduling: The Spa Guest Experience Supervisor will work alongside the Reception team to ensure their Spa has sufficient manning during peak hours and approve TBOT and shift changes. The Supervisor must be unbiased, fair and only make scheduling decisions based on operational demands and not on personal preference for themselves or any team member. • Treatment Bookings: The Spa Guest Experience Supervisor will continually monitor all bookings and check at least 2 days ahead to highlight and resolve any ‘dead space’ as per our booking standards and create availability when needed • Mentoring Approach: The Spa Guest Experience Supervisor will be responsible for supporting all team members when they need support from someone in a leadership position and in the absence of the spa leader. They should be open, helpful, friendly and approachable and encourage a work environment that reflects SENSASIA company values. They will encourage team members to learn and grow by allowing them to conduct their duties freely and with regular and ongoing coaching and progress feedback. • Flexibility: As operations, team or guest needs demand, the Spa Guest Experience Supervisor is expected to be flexible and accommodating for any additional tasks or amending their own schedule as required. • Any other tasks or assignments that may be requested by the Spa Leader or Head Office Team from time to time. Skills, Knowledge and Expertise One (1) year in a similar within a luxury brand or an international company Good selling techniques for the Spa and the retail Maintain highest standards of hygiene at all times Must have a thorough knowledge of numerous massage modalities, understanding of body & beauty treatments Communication skills / Fluency in English and another language Benefits Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential. Embrace an experience as individual as you are
-
Spa Supervisor
2 weeks ago
Al Wakrah, Al Wakrah, Qatar Kempinski Hotels Full timeReporting To: Spa Manager Description This job is responsible for ensuring our customers are consistently treated to an impeccable customer service experience when visiting their Spa. The Spa Guest Experience Supervisor will constantly observe bookings, ensure they are maximizing availability and provide ongoing training and mentorship to Spa team members to...
-
Spa Supervisor
1 month ago
al-Ghuwayriyah, Qatar Minor International Full timeCompany Description Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. Job Description As a...
-
Spa Supervisor
4 weeks ago
al-Ghuwayriyah, Qatar Minor International Full timeCompany Description Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. Job Description As a...
-
Spa Supervisor
2 weeks ago
Baladīyat al Ghuwayrīyah, Qatar Minor International Full timeCompany Description Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. Job Description As a...
-
Spa Therapist
2 months ago
Al Rayyan Municipality, Qatar IHG Hotels & Resorts Full timeSpa TherapistYour day-to-day Performing different types of massages, beauty treatments, and wellness therapiesMaintaining detailed records of massages, treatments, and therapies performed on each spa guestCommunicating with guests during massages to adjust massage techniques as requiredResolving guest complaints and reporting any accidents to the...
-
Spa Therapist
2 weeks ago
Al Rayyan Municipality, Qatar IHG Hotels & Resorts Full timeSpa TherapistYour day-to-day Performing different types of massages, beauty treatments, and wellness therapiesMaintaining detailed records of massages, treatments, and therapies performed on each spa guestCommunicating with guests during massages to adjust massage techniques as requiredResolving guest complaints and reporting any accidents to the...
-
Spa Therapist
4 weeks ago
Al Rayyan Municipality, Qatar IHG Hotels & Resorts Full timeSpa TherapistYour day-to-day Performing different types of massages, beauty treatments, and wellness therapiesMaintaining detailed records of massages, treatments, and therapies performed on each spa guestCommunicating with guests during massages to adjust massage techniques as requiredResolving guest complaints and reporting any accidents to the...
-
Spa Supervisor
2 months ago
al-Jumayliyah, Qatar Prudential Travels Full timeJob SpecificationsExperience: Minimum of 03 years working experience in Hospitality IndustryEducation: Bachelor Degree in any related field and/or Training Certificates in the same fieldSkills: Computer Skilled & broad knowledge on Spa Therapy and presentation skillsPersonal Requirements;• Good customer services skills and service-mind • Well...
-
Spa Supervisor
4 weeks ago
al-Jumayliyah, Qatar Prudential Travels Full timeJob SpecificationsExperience: Minimum of 03 years working experience in Hospitality IndustryEducation: Bachelor Degree in any related field and/or Training Certificates in the same fieldSkills: Computer Skilled & broad knowledge on Spa Therapy and presentation skillsPersonal Requirements;• Good customer services skills and service-mind • Well...
-
Spa Supervisor
2 weeks ago
al-Jumayliyah, Qatar Prudential Travels Full timeJob SpecificationsExperience: Minimum of 03 years working experience in Hospitality IndustryEducation: Bachelor Degree in any related field and/or Training Certificates in the same fieldSkills: Computer Skilled & broad knowledge on Spa Therapy and presentation skillsPersonal Requirements; Good customer services skills and service-mind Well organized and...
-
Spa Therapist
1 month ago
al-Ghuwayriyah, Qatar Hilton Full timeA Spa Therapist is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice and tour of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards. What will I...
-
Spa Therapist
4 weeks ago
al-Ghuwayriyah, Qatar Hilton Full timeA Spa Therapist is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice and tour of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards. What will I...
-
Recreation Supervisor
2 weeks ago
Al Wakrah, Al Wakrah, Qatar Tivoli Full timeCompany DescriptionFounded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.Job Description:You will...
-
Recreation Supervisor
3 weeks ago
Al-Wakrah, Qatar MINOR Hotels Full timeYou will provide a strong support to the SPA & Recreation Manager in ensuring the smooth running of the department on a day to day basis. You will create new, unique and interesting recreation activities that draw upon the best cultural, sporting or other offerings of the area in which the hotel is located. You will promote and maintain an environment that...
-
Plumber
2 weeks ago
Al Wakrah, Al Wakrah, Qatar Jobsearchgulf Full timeThe Hilton Salwa Beach Resort & Villas Qatar conducts regular recruitment drives to identify and select best candidates who possess the necessary skills, and commitment to serve in the Qatar. The Hilton Salwa Beach Resort & Villas recruitment process typically involves several stages. Prospective candidates are required to fill out an Hilton Salwa Beach...
-
Plumber
3 weeks ago
al-Wakrah, Qatar Jobsearchgulf Full timeThe Hilton Salwa Beach Resort & Villas Qatar conducts regular recruitment drives to identify and select best candidates who possess the necessary skills, and commitment to serve in the Qatar. The Hilton Salwa Beach Resort & Villas recruitment process typically involves several stages. Prospective candidates are required to fill out an Hilton Salwa Beach...
-
Recreation Supervisor
4 weeks ago
Al-Wakrah, Qatar Tivoli Full timeCompany Description Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. **Job...
-
Spa Supervisor
2 weeks ago
Al-Jumayliyah, Qatar Prudential Travels Full timeJob SpecificationsExperience: Minimum of 03years working experience in Hospitality IndustryEducation: BachelorDegree in any related field and/or Training Certificates in thesame fieldSkills: Computer Skilled & broad knowledge on SpaTherapy and presentation skillsPersonal Requirements;Good customer services skills and service-mind Wellorganized and calming ...
-
Food Beverage Supervisor
1 month ago
al-Ghuwayriyah, Qatar Accor Hotels Full timeWe are hiring a resourceful Food & Beverage Supervisor to join our awesome team at AccorHotels in Doha. Growing your career as a Full Time Food & Beverage Supervisor is a terrific opportunity to develop relevant skills. If you are strong in people management, teamwork and have the right personality for the job, then apply for the position of Food & Beverage...
-
Food Beverage Supervisor
4 weeks ago
al-Ghuwayriyah, Qatar Accor Hotels Full timeWe are hiring a resourceful Food & Beverage Supervisor to join our awesome team at AccorHotels in Doha. Growing your career as a Full Time Food & Beverage Supervisor is a terrific opportunity to develop relevant skills. If you are strong in people management, teamwork and have the right personality for the job, then apply for the position of Food & Beverage...
