Bell Hop

2 weeks ago

Doha, Qatar Hilton Full time
  • Actively seek verbal feedback from guests.
  • Make recommendation to improve guest service and follow through with improvements identified.
  • Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
  • Positively deal with and learn from guests’ complaints and comments with follow-up and feedback to the Chief Concierge.
  • Make sure all guest requests and queries are responded to promptly and effectively, adhering to Hilton brand standards.
  • Be proactive towards guests, assisting them with any reasonable requests.
  • Ensure that the concierge team is well-versed on hotel facilities and room features and luggage is delivered in a prompt manner.