Front Desk Manager

4 weeks ago

alJumayliyah, Qatar MARRIOTT International Full time

CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and building mutual trust, respect, and cooperation among team members. • Serving as a role model to demonstrate appropriate behaviors. • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Responds to and handles guest problems and complaints. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service. • Observes service behaviors of employees and provides feedback to individuals. • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. • Ensures employees understand customer service expectations and parameters. • Interacts with guests to obtain feedback on product quality and service levels. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. • Supervises same day selling procedures to maximize room revenue and control property occupancy. • Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Supporting Human Resource Activities • Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. • Participates in employee progressive discipline procedures. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Performs all duties at the Front Desk as necessary. • Runs Front Desk shifts whenever necessary. • Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At Element, we believe that travelers deserve more than a place to stay. They need a place to thrive, where they can start every day feeling fresh, focused, and alive. Whether they’re stopping by for a few days or settling in for a few weeks, time away from home shouldn’t mean time away from life. Our travelers recognize and appreciate our approachable, multidimensional staff, who are energized by helping guests find their balance at Element. We help our guests live life away as they do at home, no matter how long they stay, with an eco-minded philosophy and a passion for well-being. If you’re an active optimist who doesn’t second guess connecting with like-minded guests and creating a warm, comforting space for yourself and those around you, we invite you to explore career opportunities with Element. In joining Element, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you

  • Front Desk Manager

    2 weeks ago

    Al-Jumayliyah, Qatar MARRIOTT International Full time

    CORE WORK ACTIVITIES Maintaining GuestServices and Front Desk Goals Manages day-to-dayoperations, ensuring the quality, standards and meeting theexpectations of the customers on a daily basis. Developsspecific goals and plans to prioritize, organize, and accomplishyour work. Handles complaints, settling disputes, andresolving grievances and conflicts, or...

  • Front Desk Manager

    2 weeks ago

    al-Jumayliyah, Qatar MARRIOTT International Full time

    CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and...

  • Front Office Front Desk Manager

    2 months ago

    al-Jumayliyah, Qatar Rotana Hotel Full time

    Job Summary We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Front Desk Manager you are responsible for the operations of Front Office with a primary focus on overall...

  • Front Desk Associate

    3 weeks ago

    Al-Khawr, Qatar Dewan al sultan restaurant Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Associate. As the first point of contact for our guests, the Front Desk Associate plays a crucial role in creating a welcoming and positive experience. This position requires excellent communication skills, attention to detail, and a commitment to providing...

  • Front Desk Supervisor

    2 weeks ago

    Baladīyat al Ghuwayrīyah, Qatar QATAR Airways Full time

    Key accountabilities include: Operational Monitors room status in order to obtain the maximum room revenue with maximum occupancy and service quality to provide guest satisfaction. Provides prompt, courteous and efficient service to all guests from arrival till departure. Ensures guests are personally greeted by name, if known, and escorted to their room...

  • Front Office Vacancies

    4 weeks ago

    al-Jumayliyah, Qatar Recruit for Africa Full time

    **Front Office Vacancies | Qatar | 5 STAR Hotel**: We have **FRONT OFFICE VACANCIES** available with immediate start at a 5 Star Luxury Hotel brand in Doha, Qatar. • *Positions available**: - Guest Relations Agent - QAR 3000 - Front Desk Agents - QAR 1800 - 2300 • *Experience and skills**: - Experience from luxury hotels or upmarket restaurants -...

  • Front Desk Supervisor

    2 weeks ago

    al-Ghuwayriyah, Qatar PrecisionHire Solutions Full time

    Front Desk Supervisor - Rosewood Hotel GroupWHO ARE WE?About Rosewood DohaHoused in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will redefine ultra-luxury hospitality for global citizens who crave a lifestyle of authenticity fused with modern luxury.We will become one of the...

  • Front Desk Supervisor

    2 weeks ago

    al-Jumayliyah, Qatar IHG Full time

    First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Front Desk Supervisor who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.A little taste of your day-to-day:Every day is different, but you'll mostly...

  • Front Desk Supervisor

    4 weeks ago

    al-Ghuwayriyah, Qatar QATAR Airways Full time

    Key accountabilities include: Operational • Monitors room status in order to obtain the maximum room revenue with maximum occupancy and service quality to provide guest satisfaction. • Provides prompt, courteous and efficient service to all guests from arrival till departure. Ensures guests are personally greeted by name, if known, and escorted to...

  • Front Office Manager

    4 weeks ago

    al-Jumayliyah, Qatar Hilton Full time

    As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: • Oversee the entire Front Office...

  • Front Office Manager

    2 weeks ago

    al-Jumayliyah, Qatar Hilton Full time

    As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments.A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Oversee the entire Front Office...

  • Front Office Manager

    2 weeks ago

    al-Jumayliyah, Qatar ANdAZ Full time

    Front Office Manager role Support the Director of Operations in the smooth running of the department Coaching, training, and developing the team with a focus on providing exceptional guest experiences and high levels of engagement across the team Collaborate with other departments, including housekeeping and engineering, to ensure seamless guest experiences...

  • Front Office Manager

    4 weeks ago

    al-Jumayliyah, Qatar ANdAZ Full time

    Front Office Manager role Support the Director of Operations in the smooth running of the department Coaching, training, and developing the team with a focus on providing exceptional guest experiences and high levels of engagement across the team Collaborate with other departments, including housekeeping and engineering, to ensure seamless guest experiences...

  • Front Desk Agent

    4 weeks ago

    al-Ghuwayriyah, Qatar ESKADENIA Software Full time

    Job Description For Front Office Agent(HOZ40823) in Qatar,Qatar. FAIRMONTCompany Description#BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey...

  • Front Office Manager

    2 weeks ago

    Al-Jumayliyah, Qatar ANdAZ Full time

    Front Office Manager role Support theDirector of Operations in the smooth running of the departmentCoaching, training, and developing the team with a focus onproviding exceptional guest experiences and high levels ofengagement across the team Collaborate with other departments,including housekeeping and engineering, to ensure seamless guestexperiences...

  • Front Desk Supervisor

    4 weeks ago

    al-Jumayliyah, Qatar IHG Full time

    First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Supervisor who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.A little taste of your day-to-day:Every day is different, but...

  • Front Desk Agent

    2 weeks ago

    Al Wakrah, Al Wakrah, Qatar Accor Full time

    Company Description #BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By...

  • Front Desk Agent

    4 weeks ago

    al-Wakrah, Qatar Accor Full time

    Company Description #BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Front Desk Agent

    2 weeks ago

    Baladīyat al Ghuwayrīyah, Qatar ESKADENIA Software Full time

    Job Description For Front Office Agent(HOZ40823) in Qatar,Qatar. FAIRMONTCompany Description#BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey...

  • Duty Manager

    2 weeks ago

    Baladīyat al Ghuwayrīyah, Qatar Marriott' Full time

    *SupportingManagement of Front Desk Team** - Utilizes interpersonalandcommunication skills to lead, influence, and encourageothers;advocates sound financial/business decision making;demonstrateshonesty/integrity; leads by example. - Encourages andbuildingmutual trust, respect, and cooperation among team members.- Servesas a role model to demonstrate...