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Project Program Manager

6 months ago

Dukhan, Qatar Cognizant Full time

**Qualification**: Science / Engineering graduate • *Responsibility**: - Stakeholder Management - Responsible for liaising between project teams across locations and the Customer. - Service Management. - Participate and provide inputs for release planning. - Act as the Cognizant Delivery team point of contact for the portfolio. - Support Service Management / process related activities performed by the SMO with relevant delivery data. - Coordinate with onsite and offshore teams as necessary during project delivery, including daily connect calls. - Service Tracking. - Ensure adherence to SOW requirements including client security and compliance needs. - Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution. - Prepare performance dash boards & management reports. - Ensure schedule adherence for release requests and notify stakeholders in case of deviations. - Service Execution. - Conduct periodic data analysis, perform RCA for any targets missed and customer escalations. - Report the findings to the Service Manager. - Implement all Corrective and Preventive actions. - Deploy process as defined in the process handbook. - Knowledge Management. - Liaise with Academy for project level training needs and ensure training plans are made available based on skillset needs.