Telecom Foreman

Investigate and supervise operational issues, problems, and support requests, in coordination with colleagues and other stakeholders, seeking effective solutions and appropriate actions for resolution.

Handle requests that require modifications to system parameters, workarounds, reconfiguring systems, training users, or escalating to Senior Systems Engineer.

Monitor progress of requests for support and ensure users and other stakeholders are kept informed and take corrective action to avoid and minimize delays.

Perform and oversee tasks associated with operations, administration, and maintenance tasks completion to be done in SAP.

Provide support for documents and execution of small-scale projects (or sub-projects) by actively participating in all phases of the project.

Identify, assess, and manage risks and issues which might impact on the success of the project and report.

Participate in meetings with stakeholders and assists in presenting issues and solutions.

Ensure compliance with information security policies, procedures, and standards.

Ensure all work is carried out and documented in accordance with required standards, policies, and procedures.