Front Office Manager

3 weeks ago


Doha, Qatar IHG Hotel & Resorts Full time
  • Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
  • Engaging with guests to build personal relationships and remedy any complaints
  • Conducting regular front office inspections to ensure we’re making the right first impression
  • Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk
  • Training team members on PBX procedures and taking the lead during an emergency or crisis
  • Reporting into the Director of Rooms you’ll manage a team of front desk employees across several specialisms.

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