IT Manager

1 week ago

Qatar Brunel Full time
  • Leads and develops the local SSQ capability, skills and model in line with the associated corporate S&S and emovis strategy and in full coordination with the central SSQ Proactively engages with internal and external support/delivery units to ensuring seamless delivery of services to the client.
  • Responsible for all systems, applications, security, network and monitoring tools configurations within the SSQ. Make sure that any activity (e.g. incident, escalation, change of scope, patching schedule, test, CCB, asset management, license management ) is as per SOP, documented and tracked
  • Has an active role in technical and hierarchical escalation to meet KPI and SLA (e.g. incident solving versus associated severity) Define appropriate reports and management review structures to provide an ongoing insight into the effectiveness of all aspects of the SSQ operation.

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