Manager Customer Experience Design

3 weeks ago

alWakrah, Qatar QATAR Airways Full time

As a Manager Customer Experience Design - Digital, you will be responsible for designing, implementing, and optimizing the overall customer experience through digital channels focusing on driving personalization, loyalty and engagement with QR’s products and services across the customer journey. Drive transformation and convergence of physical journeys with digital journeys and manage with stakeholders. Identify cutting edge opportunities and manage the development of digital solutions across the customer journey roadmap. Project manage the end-to-end digital integration of our customer journey application Horizon, and other customer digital enhancements across the IFE and other digital channels. Research and implement digital products and services, which includes cabin crew service delivery platforms, food and beverage and service recovery. Oversee the entire lifecycle of innovation strategy from concept to development and then on to embedding into business as usual. Drive digital product innovation across our ground and cabin crew customer experience systems to enhance the user experience, enabling improved customer service, service recovery and personalization. Demonstrate customer centric design thinking methodology in all ideation when developing new digital assets. Benchmark industry best practice by exploring and investigating other airlines, other design centric organisations and app developers, to review current market trends and provide solutions or suggestions to Head of Department. To ensure that every application feature delivery is market leading and above our competitors. Other key operational responsibilities include: • Responsible for the development and direction of research-based design aimed at continuous improvement of current products and services, and generating ideas for new experience concepts across all areas of the customer journey. From Ground, lounges and onboard, and convey them to IT & Digital team into technical specifications, design and business/scope requirements. • Work with leadership and other stakeholders in defining business strategic direction for digital customer experience projects, recommend innovations and tactics to drive innovation in digital adoption such as predictive analytics, 360 CRM insights, loyalty and marketplace opportunities. • Using design thinking methodology to develop, test and launch the best possible digital customer experience and user experience across our customers touchpoints. Assess and optimize performance of new and existing features by actively participating in user research, and assessing performance metrics including competitor analysis and running design workshops. • Project manage the end-to-end digital integration of our customer journey applications such as the check-in, across our customer experience app, Lounges and Seatback. Manage a project-centric core team that includes product/project specialists and providing leadership, guidance, and support to ensure delivery of high-quality platforms that meet business requirements. • Employ smart digital innovation to improve our cabin crew and food and beverage applications, resulting in enhanced customer experience journeys. • Be the digital custodian of all digital software and hardware used across the product development and design department driving continuous improvement through cutting edge technologies. • Collaborate with other stakeholders to ensure cross-project dependencies are managed effectively by identifying risks, issues and technical challenges. Build and maintain relationships with internal and external IT, UX/UI designers to ensure timely delivery of product enhancement release and to the satisfaction of stakeholders. • Collaborate with IT & the Digital team on the overall digital product roadmap, priorities, objectives and expected impact of new features in order to be able to document and prioritise digital product features and user feedback. • Responsible for ensuring the consistency and quality of standards and processes implemented, and are adhered to across the team. • Working with BI/Insights team and other stakeholders to continuously be informed of the customer profiles, market trends and operational changes to drive service improvement. Support in the adoption of cutting-edge insights platforms with internal and external partners. • Responsible for constructing budget proposals. • Set yearly performance objectives and KPI’s, and conduct reviews with direct reports ensuring KPIs are met, and develop performance plans if required. Be part of an extraordinary story Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

  • Manager Customer Experience Design

    2 weeks ago

    Al Wakrah, Al Wakrah, Qatar QATAR Airways Full time

    As a Manager Customer Experience Design - Digital, you will be responsible for designing, implementing, and optimizing the overall customer experience through digital channels focusing on driving personalization, loyalty and engagement with QR's products and services across the customer journey. Drive transformation and convergence of physical journeys with...

  • Manager Customer Experience Design

    2 weeks ago

    al-Jumayliyah, Qatar QATAR Airways Full time

    As a Manager Customer Experience Design - Digital, you will be responsible for designing, implementing, and optimizing the overall customer experience through digital channels focusing on driving personalization, loyalty and engagement with QR’s products and services across the customer journey. Drive transformation and convergence of physical journeys...

  • Senior Manager Customer Experience Design

    2 months ago

    al-Jumayliyah, Qatar QATAR Airways Full time

    Strategic • Translate brand vision into service concepts. Develop signature service initiatives, structures and matrices to ensure Qatar Airways maintains its position as the leading global aviation brand. • Responsible for the development and direction of research based design aimed at continuous improvement of current products and services and...

  • Manager Customer Experience

    2 months ago

    al-Wakrah, Qatar QATAR Airways Full time

    Responsibilities · As a member of the senior management team provides significant contribution in the identification and development of strategic plans to improve terminal operational performance. · Continuously drives improvements of functions performed by terminal operations team includes not limited to, check in Boarding, Arrival Baggage...

  • Manager Customer Experience

    2 weeks ago

    Al Wakrah, Al Wakrah, Qatar QATAR Airways Full time

    Responsibilities · As a member of the senior management team provides significant contribution in the identification and development of strategic plans to improve terminal operational performance. · Continuously drives improvements of functions performed by terminal operations team includes not limited to, check in Boarding, Arrival Baggage handling, VIP...

  • Manager Customer Experience Design

    2 weeks ago

    al-Ghuwayriyah, Qatar PrecisionHire Solutions Full time

    Manager Customer Experience Design - Qatar AirwaysOther key operational responsibilities include: Responsible for the development and direction of research-based design aimed at continuous improvement of current products and services, and generating ideas for new experience concepts across all areas of the customer journey. From Ground, lounges and onboard,...

  • Customer Experience Quality Specialist

    2 weeks ago

    al-Jumayliyah, Qatar QATAR Airways Full time

    About the role Welcome to a world where ambitions fly high We are pleased to announce an exciting opportunity to be part of our Product Development & Design Division as Customer Experience Quality Specialist in Doha. As a Customer Experience Quality Specialist, you will be responsible to provide subject matter expertise for digital, product, service design...

  • Customer Experience Quality Specialist

    4 weeks ago

    al-Jumayliyah, Qatar QATAR Airways Full time

    About the role Welcome to a world where ambitions fly high! We are pleased to announce an exciting opportunity to be part of our Product Development & Design Division as Customer Experience Quality Specialist in Doha. As a Customer Experience Quality Specialist, you will be responsible to provide subject matter expertise for digital, product, service design...

  • Customer Onboarding Manager EMEA

    2 weeks ago

    al-Wakrah, Qatar Deel Full time

    Who we are is what we do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products...

  • Customer Solutions Engineering Leader APAC

    4 weeks ago

    al-Jumayliyah, Qatar Plume Design, Inc Full time

    This a Full Remote job, the offer is available from: APAC Life at Plume At Plume, we believe that technology isn't about moving faster, it's about making life’s moments better. Which is why we’ve built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises,...

  • Customer Experience

    4 weeks ago

    al-Ghuwayriyah, Qatar Qatar Airways Qatar Airways Full time

    About the role You will provide daily administration support for the smooth functioning of the Administration Coordinator (HIA Lounges) under Customer Experience. You will manage and complete multiple tasks, and projects within specified timeframes ensuring the integrity of all information and data. You will skillfully draft internal communication and...

  • Interior Designer and or Architect

    2 weeks ago

    Al-Wakrah, Qatar Space Mode Interior Design & Trd & Cont WLL Full time

    Company is urgently looking for One (01) Interior Designer and or Architect as per the details below; **Qualifications**: - At least 02-03 Years experience in the Mid-East. - Experience in contracting & Interior design fitout company. - Can Start Immediately - With transferable Visa / NOC **Skills**: - Shop drawing - Design development - Technical...

  • Customer Experience

    2 weeks ago

    Baladīyat al Ghuwayrīyah, Qatar Qatar Airways Qatar Airways Full time

    About the role You will provide daily administration support for the smooth functioning of the Administration Coordinator (HIA Lounges) under Customer Experience. You will manage and complete multiple tasks, and projects within specified timeframes ensuring the integrity of all information and data. You will skillfully draft internal communication and manage...

  • Design Manager

    3 weeks ago

    Al-Wakrah, Qatar Mott MacDonald Full time

    Design Manager - Review **Country**:Qatar**Position Location**:Al Wakra Qatar**Contract Type**:Permanent**Work Pattern**:Full Time**Sector**:Water**Discipline**:Water**Job Ref**:772**Recruiter Contact**:Diksha Rajguru**About the role** - Mott MacDonald is currently recruiting a **Design Manager - Review** for one of our major WWTP projects in Qatar.**Key...

  • Design Manager

    2 weeks ago

    Al Wakrah, Al Wakrah, Qatar Mott MacDonald Full time

    Design Manager - CivilCountry:QatarPosition Location:Al Wakra QatarContract Type:PermanentWork Pattern:Full TimeSector:WaterDiscipline:WaterJob Ref:670Recruiter Contact:Diksha RajguruAbout the roleMott MacDonald is currently recruiting a Commercial Manager with experience in PPP or sewage treatment plant projects, for one of our major projects in Qatar.Key...

  • Design Review Manager

    4 weeks ago

    al-Wakrah, Qatar Mott MacDonald Full time

    • Day to daymanagement/coordination of all design review activities, includingstakeholder management, budget control and reporting • Regular liaison with the contractor's andclient's representatives for all design reviewactivities • Administer the review of all designand technical submissions • Ensure propercontrols are in place...

  • Design Review Manager

    2 weeks ago

    Al Wakrah, Al Wakrah, Qatar Mott MacDonald Full time

    Day to daymanagement/coordination of all design review activities, includingstakeholder management, budget control and reporting Regular liaison with the contractor's andclient's representatives for all design reviewactivities Administer the review of all designand technical submissions Ensure propercontrols are in place for all disciplines i.e. QA/QC,...

  • Design Manager

    4 weeks ago

    al-Ghuwayriyah, Qatar ATLANT 3D Full time

    This a Full Remote job, the offer is available from: Europe, APAC At Atlan, we are on an important mission to help data teams to do their lives’ best work. We believe that when data teams become more productive and agile, they will go on to do amazing things - from helping humankind get to Mars to maybe, finding the cure for cancer someday. Every...

  • Design Manager

    4 weeks ago

    Al-Wakrah, Qatar Mott MacDonald Full time

    Design Manager - Civil **Country**:Qatar**Position Location**:Al Wakra Qatar**Contract Type**:Permanent**Work Pattern**:Full Time**Sector**:Water**Discipline**:Water**Job Ref**:670**Recruiter Contact**:Diksha Rajguru**About the role** Mott MacDonald is currently recruiting a Commercial Manager with experience in PPP or sewage treatment plant projects, for...

  • Customer Experience Specialist

    2 weeks ago

    Al-Jumayliyah, Qatar Tesla Full time

    Job posting details for Customer ExperienceSpecialist Qatar at Tesla in Doha. . ClimateTechList gathers33,000+ job openings from over 1,809 climate tech companies andupdates them daily. Job posting details for Customer ExperienceSpecialist Qatar at Tesla in Doha. . ClimateTechList gathers33,000+ job openings from over 1,809 climate tech companies andupdates...