Social Media Agent

2 months ago


Doha, Qatar Starlinks Full time
  • Agent check Social Media networks at all time, if it is complaint and was not resolved immediately, takes it offline and obtain customer details and contact number.
  • Guide customers on available Ooredoo product and services, packages, value added services
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Ensure proper recording and closure of all issues.
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
  • Agent to follow-up and check complaint status with the concerned department by emails
  • Communicate in a helpful and friendly manner with every customer over the telephone
  • log in customer queries in Ooredoo provide Applications and resolve customer complaints in frontline itself or escalate to concerned dept.



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