Analyst Business Intelligence

1 week ago

Doha, Qatar Emprego QA Full time

**About QNB**
Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor's (A), Moody's (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group's consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

**Role Summary**:
You will work closely with Group Private Banking and Group ITD to establish a high standard of Business Intelligence capability for Group Private Banking through the Data-Warehouse and other analytical tools and automations. The main objective is to enable Group Private Banking business and support units to monitor business drivers and key performance indicators and to provide the decision makers with ready access to the information and analytics required for decision making on various aspects of their business. The incumbent will help the Group Private Banking team to develop a clear unified understanding of customer behavior, needs and lifetime value and will support them in improving the cross sell Ratios.

**Role Description**:
Thorough portfolio analysis, to assist Group PB to develop an understanding of product price elasticity for specific

product categories to assist product-pricing decisions.

Assist AGM PB to develop and present the business case for Data Warehousing and other Automations in partnership

with GM IT and to manage project implementation for the Business.

To assist customers in all their queries on Bank's product and seek solution to their requests.

Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve

improvements in turn-around time.

Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.

Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

Work closely with PB Business Heads and provide them all kind of BI support.

Ensure development and implementation of effective/ efficient reporting and tracking systems for Group PB to facilitate

accurate analysis of portfolio, cross-sell and segmentation.

Establish a process of obtaining Financial KPI through FCD and tracking against the Budget / Target.

Responsible for the robustness and defensibility of analysis of portfolio, cross-sell and segmentation.

Develop portfolio analytics to monitor business drivers and key performance indicators for different products (cards,

loans, deposits, investments, FX, etc.) and segments.

Develop and track product and customer profitability data.

Develop interrogation analytics for each business portfolio to enable better targeting of direct mail and other below the

line promotions aimed at specific target segments improving ROI from campaign spend.

Thorough portfolio analysis, to support business unit in the development of new product and service value propositions.

Assist each business unit through portfolio analysis in developing an understanding of price elasticity for specific

product categories and facilitate product-pricing decisions.

Work closely with Product Development team and provide inputs for Market Sizing Studies.

Ensure preparation of the formatted reports e.g. retention, activation, top-ups reports and ad hoc reports.

Support AGM PB to educate the PB team on the full spectrum of data warehousing potential and employment options

and to define and implement a vision for data warehouse architecture.

Put in place a good Business Intelligence Plan that ensures that managers and decision makers have an easy to use

tool that they can master with mínimal training, to run their own reports and create ad-hoc queries on their own to take

informed business decisions

order to analyze and predict customer behavior and to look at aspects like processing costs and efficiency.

Works with other support areas like Operations and Group ITD on initiatives for Data Cleansing and Data Enrichment

Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.

Maintaining utmost confidentiality co

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