Sr. Picker

**Company Description**

Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.

We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.

At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.

Responsible for monitoring and processing of grocery orders, including the coordination of the deliveries with the Logistics riders and initiating a refund for any returns of purchased goods.

**What’s On Your Plate?**
- Accurately select groceries ordered online by customers, ensuring the highest quality products
- Recommend substitute products for customers if the ordered item is unavailable
- Select, scan, and pack products carefully and coordinate the delivery with the rider.
- Monitor fail rate and attend customer complaints
- Process refund requests
- Coordinate all the operations issue to the Team Lead vendor promptly
- Ensure on time completion of orders

**What Did We Order?**
- Well organized, able to multitask, and work in a fast-paced environment
- Excellent customer service skills
- Ability to understand and follow instructions either verbal or written, and ability to read, retain and comprehend customer orders, product and customer labels, Company policies, procedures, and guidelines.
- Ability to work independently
- Ability to prioritise to ensure anything you do is right for our customers
- Reliable and a good timekeeper
- Must be smart and tidy at all times