Permit Supervisor
4 days ago
Qatar Distribution Company is currently recruiting for Permit Supervisor.
Support all permit office operational matters, making a significant contribution to providing a swift, efficient and friendly service whilst ensuring that the permit rules and regulations are rigidly adhered to. This is a key role both in terms of ensuring compliance with the laws and cultural norms of Qatar and, as the first point of contact with customers, in terms of establishing a positive and professional image of the company. Coordinates and liaise with the shop team to ensure a customer driven service for this important part of permit operations.
Specific responsibilities of the role include:
Operational
- Reinforce a 'Customer First' attitude throughout the permit team with the aim of delivering customer service excellence in line with company standards and all customers are dealt with in a speedy, efficient and friendly manner to establish a professional and positive image.
- Provide guidance and support to all permit administration staff to perform their duties effectively and assist on resolving any permit and customer problems and issues, escalating to unit manager as and when required.
- Supervise E-docs system to ensure that all records are stored correctly and are available for inspection by management and auditors at any time.
- Assist Shop Team Leader and Duty Managers to ensure that any permit related issues delaying or preventing sales are dealt with promptly and efficiently.
- Supervise a team of permit administration assistant to achieve operational objectives, ensuring accuracy of work, strict adherence to rules, and high motivation at all times.
- Monitor and reinforce compliance with approved procedures for dealing with customer complaints, lost and found property, customer requests and general queries.
- Responsible for accurate and prompt reporting of all cash & credit card transactions to facilitate Company daily financial reconciliation and reporting.
- Responsible for any cash / card variance at the end of the shift.
- Oversee and supervise administration and liaison with all Embassy permit holders.
- Prepares permit staff schedule in advance and all ETAS related schedule uploading activities Perform other department duties and prepare reports related to his position as directed by the Unit Manager.
Qualifications
- Relevant Vocational, Tertiary or Trade qualification
- Minimum 4 years relevant experience
- Experience in customer service environment e.g. travel agency, insurance agency or similar where direct and lengthy customer interaction takes place.
- Must be numerate and computer literate.
- Excellent Command of English language
- Must be commercially aware and able to deal with customers at all levels Preferred
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