Receptionist

3 weeks ago


Doha, Qatar Dr Hassan Al-Abdulla Medical Center Full time

Key Responsibilities:

- Provide exceptional customer service and uphold the highest standards of patient satisfaction.
- Greet and promptly acknowledge patients upon arrival and departure to build positive rapport.
- Interact with patients with the utmost professionalism and courtesy to ensure a positive patient experience.
- Promptly address patient inquiries and report concerns and/or complaints to appropriate personnel.
- Accurately schedule patient appointments and communicate with other team members as required.
- Ensure all patient paperwork is obtained and properly filed.
- Answer inbound telephone calls in a timely manner using exemplary phone etiquette.
- Document and promptly relay messages to appropriate personnel.
- Conduct follow-up correspondence on behalf of the practice as required.
- Sort and properly process inbound/outbound mail.
- Accurately collect and process patient payments and provide proof of payment upon request.
- Ensure all payments are accurately recorded within the payment system.
- Collect and maintain payment receipts and file as required.
- Conduct daily register reconciliation and promptly identify and report ledger discrepancies.
- Perform other duties as required.


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