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Support and Maintenance Engineer

1 month ago

Doha, Qatar Brixio Full time

For one of our customers, we are looking for a skilled Support and Maintenance Engineer.

As a Support and Maintenance Engineer working with the company project support team in Qatar, you will ensure efficient operation and maintenance of Company's implemented Digital Identity & Trust Services solution to provide and sustain operational excellence. In addition, you will perform the System Administrator role as a backup and engage in PKI roles as a CA/RA operator.

37 Months Contract

**Responsibilities**:

- Answer calls, provide appropriate solutions to customer issues within agreed timelines, and ensure their satisfactory closure.
- Ready to work on 24/7 Shifts.
- Assist customers in troubleshooting and solving incidents or escalating to the L3 team, if needed.
- Execute planned daily maintenance operations on the deployed solution to have the most uptime as per SLA.
- Ensure accurate historical incident data storage with quick access for problem solving.
- Log system details to assist in generation of weekly, monthly, and quarterly technical activity and KPI reports.
- Engage in software acceptance and integration before site deployment.
- Participate in product migration and deployment at customer sites.
- Perform System Admin role as a backup for the main resource whenever required. Main responsibilities include maintaining and managing all server hardware and software systems and their performance and availability. Troubleshoot and resolve infrastructure issues in a timely manner, ensuring mínimal disruption to operations.
- Execute day to day CA/RA operations as per documented operational check lists.
- Support the execution of the operational key ceremonies and the overall PKI management cycle.
- Provide routine certification services such as customer services and document control processes relating to Subscriber Certificate registration, generation, and revocation.
- Interact with applicants and subscribers, managing the Certificate request queue and completing the Certificate approval checklist.
- Support the PKI administrator in various technical PKI activities (incident handling, testing,).
- Stay up to date with industry best practices, emerging technologies, and security threats in a distributed environment.
- Train customers and other Thales team members on the solution and technology whenever required.

**Requirements**:
Knowledge, Skills, and Experience:

- You must have a bachelor’s degree in computer science or equivalent.
- Moderate to good experience on performing System Admin and PKI related tasks.
- Extensive understanding of Windows and Redhat Linux.
- Excellent problem-solving and analytical skills, with the ability to troubleshoot complex issues in a distributed environment.
- You must be fluent in English. Knowledge of Arabic will be an added advantage.
- Strong communication and interpersonal skills are a must, with the ability to work effectively in a team environment and customer oriented.

**Good knowledge and experience on the following**:

- Java and.NET integration level experience using Microsoft's latest technology stack (.net core, MVC, C#, web forms, APIs, etc)
- Webservice/REST API, SoapUI, JavaScript Framework, HTML/CSS.
- Microservices on Kubernetes, Docker, and Containers on both local and cloud platforms.
- Identity Access Management (SAML, OpenID, Oauth 2.0, etc.,)
- Working knowledge on PKI, Certificates Management, RA, CA, OCSP, TSA, SVA, OpenSSL, keytool, etc.,
- Webservices, Middleware (JBoss, Wildfly, Tomcat, etc.,)
- IIS, Apache Web Server, Active Directory, LDAP services
- CI/CD (Mercurial, Git, Maven, Jenkins) will be an added advantage.
- Working knowledge on Database (Oracle, MSSQL, MS-SQL, MongoDB) will be an added advantage.
- Knowledge on the following will be desirable.
- A good understanding of IAM Solution and HSM.
- VMware infrastructure.
- Storage and SAN
- Backup solution
- Network configuration (Load Balancer, Firewall, etc.,)